Ofgem has launched an investigation into Community Energy Scheme UK’s sales and customer service practices.
Ofgem’s investigation is in relation to sales practices, and solar panel installations, for social housing tenants in Stoke-on-Trent.
The investigation will examine whether the company breached consumer protection rules, including potential breaches of the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The opening of this investigation does not imply that we have made any findings about non-compliance.
See further details about the investigation.
Ruth Somerville: 020 7901 7460 / 07990 139504 ruth.somerville@ofgem.gov.uk
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