Complaints about energy suppliers

For help and advice on how to complain about your energy bill or supplier click the button below. 

Citizens Advice also provides a free, impartial helpline service across a range of issues on 0808 223 1133.

View complaints guide

General enquiries

We’re experiencing high volumes of enquiries at the moment, so it might take a little longer than normal to answer your call or reply to your email. You can find the answers to many common questions in our information for consumers section.

If you have been disconnected or are off supply, please contact:

  • Citizens Advice Consumer Service on 0808 223 1133 or use their online webchat
  • Advice Direct Scotland on 0808 196 8660 or use their online webchat

If you have an enquiry relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk, on 020 7901 7295 or at the addresses below. 

If you have an enquiry relating to an environmental or social scheme administered by Ofgem, please click here for contact information.

Telephone opening hours

Day Opening Time Closing Time
Monday 09:30 16:30
Tuesday 09:30 16:30
Wednesday 09:30 12:30 (no afternoon service)
Thursday 09:30 16:30
Friday 09:30 16:00

If you have a request for a member of Ofgem to speak at an event, please make a speaker request. We also regularly share corporate news and post general advice to help consumers get the most out of their energy services via our news and views pages and social media channels: @Ofgem Twitter, @Ofgem Linkedin@Ofgem facebook.

Our locations

London office

Ofgem
10 South Colonnade
Canary Wharf
London 
E14 4PU

Glasgow office

Ofgem
Commonwealth House
32 Albion Street
Glasgow
G1 1LH 

Cardiff office

Ofgem
C/O HM Revenue & Customs
UK Government Hub Wales
Tŷ William Morgan
6-7 Central Square
Cardiff
CF10 1EP

Please direct all postal correspondence to our London office.