Complaints about energy suppliers

For help and advice on how to complain about your energy bill or supplier click the button below. 

Citizens Advice also provides a free, impartial helpline service across a range of issues on 0808 223 1133.

View complaints guide

General enquiries

If you have an enquiry relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk, on 020 7901 7295 or at the addresses below. 

Our telephone lines are open Monday to Friday from 09:30 to 12:30.

We also regularly share corporate news and post general advice to help consumers get the most out of their energy services via our news and views pages and social media channels: @Ofgem Twitter, @Ofgem Linkedin, @Ofgem facebook.

If you have a request for a member of Ofgem to speak at an event, please make a speaker request.

Our locations

London office

Ofgem
10 South Colonnade
Canary Wharf
London 
E14 4PU

Glasgow office

Ofgem
Commonwealth House
32 Albion Street
Glasgow
G1 1LH 

Cardiff office

Ofgem
C/O HM Revenue & Customs
UK Government Hub Wales
Tŷ William Morgan
6-7 Central Square
Cardiff
CF10 1EP

Please direct all postal correspondence to our London office.

Reasons to contact Ofgem