Complaints about energy suppliers

For help and advice on how to complain about your energy bill or supplier click the button below. 

Citizens Advice also provides a free, impartial helpline service across a range of issues on 0808 223 1133.

View complaints guide

General enquiries

We’re experiencing high call volumes at the moment. If your supplier is no longer trading, Ofgem will appoint a new supplier for you and the new supplier will contact you directly. For current updates, see our new supplier information for customers of:

If you have been disconnected or are off supply, please contact:

  • England and Wales: Citizens Advice Consumer Service on 0808 223 1133 or use their online webchat
  • Scotland: Advice Direct Scotland on 0808 196 8660 or use their online webchat

You can find the answers to many common questions in our information for consumers section.

If you have an enquiry relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk, on 020 7901 7295 or at the addresses below. 

Telephone opening hours

In line with government guidelines, Ofgem staff are mostly working from home and we are offering a reduced service on the phone lines. 

Monday: 09:30 – 12:30 and 13:30 – 16:30

Tuesday: 09:30 – 12:30 and 13:30 – 16:30

Wednesday: 09:30 – 12:30, no afternoon service

Thursday: 09:30 – 12:30 and 13:30 – 16:30

Friday: 09:30 – 12:30 and 13:30 – 16:00

We also regularly share corporate news and post general advice to help consumers get the most out of their energy services via our news and views pages and social media channels: @Ofgem Twitter, @Ofgem Linkedin, @Ofgem facebook.

If you have a request for a member of Ofgem to speak at an event, please make a speaker request.

Our locations

London office

Ofgem
10 South Colonnade
Canary Wharf
London 
E14 4PU

Glasgow office

Ofgem
Commonwealth House
32 Albion Street
Glasgow
G1 1LH 

Cardiff office

Ofgem
C/O HM Revenue & Customs
UK Government Hub Wales
Tŷ William Morgan
6-7 Central Square
Cardiff
CF10 1EP

Please direct all postal correspondence to our London office.

Reasons to contact Ofgem