Gas supply

Includes regulations, consultations and guidance for gas suppliers.

Suppliers sell gas direct to consumers, while also providing accurate and timely bills, good customer service and support for anyone who needs extra help.

Consultations

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Consumer Standards - Supplier 24-7 Metering Support statutory consultation

Our statutory consultation on whether suppliers’ enquiry services should be available 24/7 for domestic customers who are without power or gas supply due to a faulty meter.

Published date: 14 November 2024

Case type: Consultation

Standing charges: domestic retail options

We are seeking views on the options to reduce household standing charges.

Published date: 23 August 2024

Case type: Call for input

Statutory Consultation on consequential amendments to Standard Licence Condition 1.3 and 20.5A in the Electricity Supply Licence, and 1.2 and 20.6A in the Gas Supply Licence

We need to make technical Standard Licence Condition (SLC) changes which were not proposed by us nor identified by stakeholders during our statutory consultation.

Published date: 30 May 2024

Case type: Consultation

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