Skip to main content

We know the Energy Price Cap rise is extremely worrying for many people. 

If you are struggling with energy costs, there's practical advice and information on what you can do and support services in our Help With Bills guide.

The Government has also announced an Energy Bills Support Scheme to help people deal with rising bills.

We know the Energy Price Cap rise is extremely worrying for many people. 

If you are struggling with energy costs, there's practical advice and information on what you can do and support services in our Help With Bills guide.

The Government has also announced an Energy Bills Support Scheme to help people deal with rising bills.

Ofgem

Main navigation

  • About us
    About us
    • Our role and responsibilities
    • Our strategy and priorities
    • Our structure and leadership
    • Contact us
    • Corporate policies
    • Corporate publications
    • Working for Ofgem
    • Ofgem Graduate Development Programme
  • Information for consumers
    Information for consumers
    • Energy advice for households
    • Energy advice for businesses

    Key content in this area

    person on phone

    Make a complaint about your energy supplier

    How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.

    • Finding your energy supplier or network operator
    • Getting a gas or electricity connection
    • Getting a smart meter
  • Environmental and social schemes
    Environmental and social schemes
    • Boiler Upgrade Scheme (BUS)
    • Domestic Renewable Heat Incentive (Domestic RHI)
    • Non-Domestic Renewable Heat Incentive (RHI)
    • Feed-in Tariffs (FIT)
    • Green Gas Support Scheme (GGSS) and Green Gas Levy (GGL)
    • Renewables Obligation (RO)
    • Renewables Energy Guarantees Origin (REGO)
    • Smart Export Guarantee (SEG)
    • Energy Company Obligation (ECO)
    • Warm Home Discount (WHD)
    • Counter fraud for environmental and social programmes
    • Renewables and CHP Register
    • Offtaker of Last Resort (OLR)
    • Previous Environmental and Social Schemes
  • Energy policy and regulation
    Energy policy and regulation
    • Industry licensing
      Industry licensing
      • Licences and licence conditions
      • How to become a licensed gas or electricity company
      • Licence modifications, derogations, revocations and transfers
      • Lists of licensed companies
    • Industry codes and standards
    • Compliance and enforcement
    • Engagement
      Engagement
      • Consultations
      • Calls for Input
      • Forums and working groups
    • Policy and regulatory programmes
      Policy and regulatory programmes
      • Active programmes
      • Inactive programmes
    • Policy and regulatory publications
      Policy and regulatory publications
      • Company publications
      • Licence and sectoral publications
      • Industry codes publications
  • Energy data and research
    Energy data and research
    • Data portal
    • Energy data publications
    • Ofgem consumer research
  • News and views
    News and views
    • Press releases
    • Blog
    • Speeches and presentations
Shopping precinct with people moving around - Ofgem
English Cymraeg

Information for consumers

  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn

Find out how you're protected when energy firms collapse

In this section

  • Energy advice for households

    Our tips on switching, government grants, benefits and energy efficiency schemes to save money and get greener with your energy use.

  • Energy advice for businesses

    Guidance on how business energy contracts work, how to choose a tariff or supplier and who to contact for extra help or make a complaint.

people on sofa

Energy price cap explained

The energy price cap is a limit on the price people pay for their energy. The price cap has been replaced by the Energy Price Guarantee as the cap on consumer energy bills until April 2024.

woman on laptop

Find your energy supplier

Not sure who your provider is? A recent energy bill will hold this information, but these services can also help.

people on sofa with umbrella

Get help if you can't afford your energy bills

Sources of advice and support if you are having difficulties with your gas and electric bills.

person on phone

Make a complaint about your energy supplier

How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.

Subscribe to receive our latest news and communications

  • Twitter
  • LinkedIn
  • Facebook

Ofgem is the Office of Gas and Electricity Markets.

We are a non-ministerial government department and an independent National Regulatory Authority. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. 

Learn more about us

Contact us

Other

  • Contact us
  • Cookies
  • Energy terms explained
  • Log in to your scheme register
  • Master publications library
  • Ofgem privacy policy
  • Search licences: Electronic Public Register
  • Subscribe to our news services
  • Website accessibility