This page contains contact details and information for all our enquiry lines and offices.
If you are a household or business consumer and you have an enquiry or issue to resolve with an energy company or a matter relating to a government environmental or social scheme, please see:
Enquiries about Ofgem policies and functions
If you have an enquiry relating to our policies or functions, contact our Consumer Affairs helpdesk. Please note, Ofgem has no direct role in dealing with individual disputes between customers and energy suppliers. If your query relates to this, please follow the guidance above.
Ofgem Consumer Affairs helpdesk
- Email: consumeraffairs@ofgem.gov.uk
- Tel: 020 7901 7295
- Fax: 020 7901 7066
While we try to answer each call immediately, you may need to leave a voice message if we are busy taking other calls. If you do leave a message we will call you back as soon as possible.
Complaints about Ofgem policies and functions
If you have a complaint about Ofgem policies and functions, please see our guidance Complaints about Ofgem.
Our news and media section contains a resources for media page that includes press team contact details:
Domestic RHI
- Email: DomesticRHI@ofgem.gov.uk
- Tel: 0300 003 0744 (Monday to Thursday 9am to 5pm and to 4.30pm on Fridays)
- Online scheme information: Domestic RHI
Non-Domestic RHI
- Email: rhi.enquiry@ofgem.gov.uk
- Tel: 0300 003 2289 (Monday to Thursday 9am to 5pm and to 4.30pm on Fridays)
- Online scheme information: Non-Domestic RHI
Scheme registers
To access the registers for the above schemes, see Log in to our registers.
If you have issues accessing the registers, please contact us through the details above.
Renewables Obligation
- Email: Renewable@ofgem.gov.uk
- Tel: 020 7901 7310 (option 2)
- Online scheme information: Renewables Obligation
Fuelling and sustainability and the RO
- Email: fuellingandsustainability@ofgem.gov.uk
- Tel: 020 7901 7310 (option 2)
- Online scheme information: Fuelling and sustainability under the RO
Feed-in Tariff
- Email: FITCompliance@ofgem.gov.uk (For ROO-FIT: ROOFIT@ofgem.gov.uk)
- Tel: 020 7901 7310 (option 1)
- Online scheme information: Feed-In Tariff
Climate Change Levy and Renewable Energy Guarantees of Origin
- Email: cclandrego@ofgem.gov.uk
- Tel: 020 7901 7310 (option 3)
- Online scheme information: Climate Change Levy and Renewable Energy Guarantees of Origin
Scheme registers
To access the Renewables and CHP register for the above schemes, see Log in to our registers.
If you have issues accessing the registers, please contact us through the details above.
Energy Company Obligation
- Email: eco@ofgem.gov.uk
- Obligated supplier contact details
- Online scheme information: Energy Company Obligation (ECO)
Warm Home Discount
Questions on the scheme as a whole, and specifically on the 'Core Group', should be directed to the Department for Business, Energy and Industrial Strategy (BEIS):
- Email: enquiries@beis.gov.uk
- Tel: 0345 603 9439 (Monday to Friday, 9am to 5pm)
- Online scheme information: Heating and housing benefits guidance on GOV.UK (opens another website)
Questions on how the 'Broader Group' and 'Industry Initiative' elements operate can be directed to Ofgem E-Serve:
- Email: WHD@ofgem.gov.uk
- Online scheme information: Warm Home Discount (WHD)
We take allegations of fraud very seriously. To find out how to report suspected fraud within a government environmental or social programme, or to learn more about our role in preventing fraud, please see our section on Counter fraud.
If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team. This is not a consumer line.
You blow the whistle when you raise a concern about a wrongdoing, risk or malpractice that you are aware of through your work.
You can find full guidance on our whistleblowing policy and procedure, including contact details and information on your right to protection and anonymity in our section: Whistleblowing
For queries about the Ofgem.gov.uk website and to report issues such as broken links or problems with accessibility please email: webmaster@ofgem.gov.uk.
If you are having issues with our online registers database:
- For environmental programmes, please select the relevant scheme above.
- For the electronic public register (ePR) covering company licence terms and registration, please contact our Industry Codes and Licencing team at licensing@ofgem.gov.uk
Ofgem - London
10 South Colonnade
Canary Wharf
London
E14 4PU
Tel: 020 7901 7000
Fax: 020 7901 7066
Ofgem - Glasgow
Commonwealth House
32 Albion Street
Glasgow
G1 1LH
Ofgem - Cardiff
The Maltings
East Tyndall Street
Cardiff
CF24 5EA
For Wales, please direct all postal correspondence to our London office.