Contact us

This page contains contact details for all our enquiry lines and offices. Click on the links to go straight to the details you are looking for:

Consumer advice and complaints

Consumer advice

If you are a consumer and you have an issue to resolve with an energy company please read the guidance in our section for consumers:

Please note that we do not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information and organisations set out in this guidance.

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Ofgem Consumer Affairs

Our Consumer Affairs team manages consumer-based enquiries and referrals regarding our policies and functions. It does not deal with individual consumer complaints against energy companies.

Tel: 020 7901 7295
Fax: 020 7901 7066
Email: consumeraffairs@ofgem.gov.uk

While we try to answer each call immediately, you may need to leave a voice message if we are busy taking other calls. If you do leave a message we will call you back as soon as possible.

Determinations: A determination is a binding decision by us, including our reasons, in relation to a dispute referred to us under the Acts or the relevant licence provisions.

The circumstances in which a dispute between a licensed energy network company and a customer may be referred to the Gas and Electricity Markets Authority ('the Authority') for determination are set out in: Ofgem guidance on determination of disputes [pdf].

Individual determinations are published on our Electronic Public Register.

Customers or network companies who wish to refer a dispute to us for determination should address their dispute to the Distribution Policy team, Smarter Grids and Governance, Ofgem, 9 Millbank, London SW1P 3GE or send an email to the following address: connections@ofgem.gov.uk

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Environmental programmes

Renewable Heat Incentive (RHI) schemes

Domestic RHI

Once you've started the application process and afterwards, contact the Domestic RHI Applicant Support Centre with queries:

For information on what we post about and how we can support you through @AskDomesticRHI, see our Domestic RHI Twitter guidance

Non-Domestic RHI

Contact the Non-Domestic RHI team if you would like to apply for the scheme, if you require support with the application process, or if you have queries regarding the progress of your application, the eligibility requirements or our published guidance.

Renewables schemes (CCL / FITS / REGO / RO)

Please contact the Renewables team to report an issue with the Renewables & CHP Register database or to make an enquiry regarding the following schemes:

Climate Change Levy (CCL)
Feed-In Tariff scheme (FITs)
Renewable Energy Guarantees of Origin (REGO)
Renewables Obligation (RO),

Team telephone: 020 7901 7310
Email: renewable@ofgem.gov.uk 

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Making a complaint about us

If you wish to submit a complaint about Ofgem please write to:

Ofgem Complaints
Operations Division
Ofgem
9 Millbank
London SW1P 3GE

More information can be found in the section on Freedom of Information.

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Whistleblowing

If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team.

You can find full guidance on our whistleblowing procedure, including contact details and information on your right to protection and anonymity, in the Transparency section of the website.

Read more: Whistleblowing

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Media and research enquiries

Our news and media section contains a resources for media page that includes contact details:

Ofgem’s Library can answer research queries related to Ofgem’s work by providing published information and statistics. Please note that the Library cannot deal with general consumer queries or complaints.

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Ofgem website

For queries about the website and to report issues such as broken links or problems with accessibility please email: webmaster@ofgem.gov.uk

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Our offices

Ofgem - London
9 Millbank,
London,
SW1P 3GE
Tel: 020 7901 7000
Fax: 020 7901 7066

Link to map.

Ofgem - Scotland
3rd Floor,
Cornerstone,
107 West Regent Street,
Glasgow, G2 2BA
Tel: 0141 331 2678
Fax: 0141 331 2777

Link to map.

Ofgem - Wales
1 Caspian Point,
Caspian Way,
Cardiff Bay, CF10 4DQ

Link to map.

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