Ofgem's contact information
This page contains contact details for all our enquiry lines and offices. If you are a consumer and you have an issue to resolve with an energy company please note the Consumer advice section below.
If you are a consumer and you have an issue or enquiry to resolve with an energy company please see our step-by-step guide:
Please note that we do not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information and organisations in this guidance.
Ofgem Consumer Affairs
Our Consumer Affairs team manages enquiries from consumers relating to our policies and functions. It does not deal with individual consumer complaints against energy companies.
- Tel: 020 7901 7295
- Fax: 020 7901 7066
- Email: consumeraffairs@ofgem.gov.uk
While we try to answer each call immediately, you may need to leave a voice message if we are busy taking other calls. If you do leave a message we will call you back as soon as possible.
Our news and media section contains a resources for media page that includes press team contact details:
Domestic RHI
Once you've started the application process and afterwards, you can contact the Domestic RHI Applicant Support Centre with queries:
- Tel: 0300 003 0744 (Mon to Fri 9am to 5pm)
- Email Domestic RHI
For further support, you may also want to see our section Contacts, guidance and resources for the Domestic RHI.
Non-Domestic RHI
Contact the Non-Domestic RHI team if you would like to apply for the scheme, if you need support with the application process, or if you have queries about the progress of your application, the eligibility requirements or our published guidance.
- Tel: 0845 200 2122 (Mon to Thurs 9am to 5pm and to 4.30pm on Fridays, call charges apply)
- Email Non-Domestic RHI
Scheme registers
To access the registers for the above schemes, see Log in to our registers.
If you have issues accessing the registers, please contact us through the details above.
Please contact the Renewables team to make an enquiry about the following schemes:
- Renewable@ofgem.gov.uk
- 020 7901 7310 (option 2)
Fuelling and Sustainability under the RO
- fuellingandsustainability@ofgem.gov.uk
- 020 7901 7310 (option 2)
- View rates and tariff tables
- FITCompliance@ofgem.gov.uk
- FITCommunity@ofgem.gov.uk
- ROOFIT@ofgem.gov.uk
- 020 7901 7310 (option 1)
Climate Change Levy (CCL) and Renewable Energy Guarantees of Origin (REGO)
- cclandrego@ofgem.gov.uk
- Email: 020 7901 7310 (option 3)
Scheme registers
To access the Renewables and CHP register for the above schemes, see Log in to our registers.
If you have issues accessing the registers, please contact us through the details above.
Energy Company Obligation (ECO)
ECO is an energy efficiency programme introduced in GB in 2013. It replaces two previous schemes, the Carbon Emissions Reduction Target (CERT) and the Community Energy Saving Programme (CESP).
Email: eco@ofgem.gov.uk
ECO register
To access the ECO register, see Log in to our registers.
If you have issues accessing the register, please contact us through the details above.
WHD came into operation on 1 April 2011 and requires domestic energy suppliers to provide approximately £1.13 billion of direct and indirect support arrangements to fuel poor customers over four years.
Questions on the scheme as a whole, and specifically on the Core Group, should be directed to DECC:
- Email: correspondence@decc.gsi.gov.uk
- Telephone: 0300 060 4000
Alternatively, information can be found on the DECC website.
Questions on how the Broader Group, Legacy Spend and Industry Initiative elements operate can be directed to our WHD Operational Team:
- Email: WHD@ofgem.gov.uk
If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team.
You blow the whistle when you raise a concern about a wrongdoing, risk or malpractice that you are aware of through your work. This is not a consumer line.
You can find full guidance on our whistleblowing procedure, including contact details and information on your right to protection and anonymity, in the Transparency section of the website.
Read more: Whistleblowing
We take allegations of fraud very seriously. To find out how to report suspected fraud within an environmental or social programme, or to learn more about our role in preventing fraud, please see Counter fraud.
For queries about the Ofgem.gov.uk website and to report issues such as broken links or problems with accessibility please email: webmaster@ofgem.gov.uk.
If you are having issues with our online registers database:
- For environmental programmes, please see the relevant scheme above.
- For the electronic public register (EPR) covering company licence terms and registration, please contact our Industry Codes and Licencing team at licensing@ofgem.gov.uk