Contact us

Mae’r dudalen yma ar gael yn Gymraeg.

This page contains contact details and information for all our enquiry lines and offices.

Enquiries and complaints about your energy bill or supplier

If you are a household or business consumer and you have an enquiry or issue to resolve with an energy company or a matter relating to a government environmental or social scheme, please see:

Enquiries and complaints about Ofgem policies and functions

Enquiries about Ofgem policies and functions

If you have an enquiry relating to our policies or functions, contact our Consumer Affairs helpdesk. Please note, Ofgem has no direct role in dealing with individual disputes between customers and energy suppliers. If your query relates to this, please follow the guidance above.

Ofgem Consumer Affairs helpdesk

While we try to answer each call immediately, you may need to leave a voice message if we are busy taking other calls. If you do leave a message we will call you back as soon as possible.

Complaints about Ofgem policies and functions

If you have a complaint about Ofgem policies and functions, please see our guidance Complaints about Ofgem.

Media enquiries

Our news and media section contains a resources for media page that includes press team contact details:

News and media: press enquiries

Help with renewable heat schemes (Domestic and Non-Domestic RHI)

Environmental programmes

Domestic RHI

Non-Domestic RHI

Scheme registers

To access the registers for the above schemes, see Log in to our registers.

If you have issues accessing the registers, please contact us through the details above.

Help with renewable electricity schemes (Feed-in Tariff / RO / CCL / REGO)

Environmental programmes

Renewables Obligation

Fuelling and sustainability and the RO

Feed-in Tariff

Climate Change Levy and Renewable Energy Guarantees of Origin

Scheme registers

To access the Renewables and CHP register for the above schemes, see Log in to our registers.

If you have issues accessing the registers, please contact us through the details above.

Help with energy efficiency and social schemes (ECO / WHD)

Environmental programmes

Energy Company Obligation

Warm Home Discount

Questions on the scheme as a whole, and specifically on the 'Core Group', should be directed to the Department for Business, Energy and Industrial Strategy (BEIS): 

Questions on how the 'Broader Group' and 'Industry Initiative' elements operate can be directed to Ofgem E-Serve:

Counter fraud

Environmental programmes

We take allegations of fraud very seriously. To find out how to report suspected fraud within a government environmental or social programme, or to learn more about our role in preventing fraud, please see our section on Counter fraud.

Whistleblowing

If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team. This is not a consumer line.

You blow the whistle when you raise a concern about a wrongdoing, risk or malpractice that you are aware of through your work.

You can find full guidance on our whistleblowing policy and procedure, including contact details and information on your right to protection and anonymity in our section: Whistleblowing

Ofgem website

For queries about the Ofgem.gov.uk website and to report issues such as broken links or problems with accessibility please email: webmaster@ofgem.gov.uk.

If you are having issues with our online registers database:

  • For environmental programmes, please select the relevant scheme above.
  • For the electronic public register (ePR) covering company licence terms and registration, please contact our Industry Codes and Licencing team at licensing@ofgem.gov.uk

Our offices

Ofgem - London

From 3 April 2018, staff at Ofgem will be moving to a new London office:

10 South Colonnade
Canary Wharf
London
E14 4PU

Tel: 020 7901 7000

Fax: 020 7901 7066

View map

As staff will be moving in groups over the month of April, some staff will still be working at our Millbank office during April 2018: 

9 Millbank
London
SW1P 3GE

If you have a meeting, appointment or other engagement at Ofgem during this time and are unsure which office to go to, please contact the organiser.

Ofgem - Glasgow

Commonwealth House
32 Albion Street
Glasgow
G1 1LH

View map

Ofgem - Cardiff

1 Caspian Point
Caspian Way
Cardiff Bay
CF10 4DQ

View map

For Wales, please direct all postal correspondence to our London office.