Contact us

This page contains contact details for all our enquiry lines and offices. If you are a consumer and you have an issue to resolve with an energy company please note the Consumer advice section below.

Consumer advice and complaints

If you are a consumer and you have an issue or enquiry to resolve with an energy company please see our step-by-step guide:

Please note that we do not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information and organisations in this guidance.

Ofgem Consumer Affairs

Our Consumer Affairs team manages enquiries from consumers relating to our policies and functions. It does not deal with individual consumer complaints against energy companies.

While we try to answer each call immediately, you may need to leave a voice message if we are busy taking other calls. If you do leave a message we will call you back as soon as possible.

Media enquiries

Our news and media section contains a resources for media page that includes press team contact details:

News and media: press enquiries

Renewable heat (Domestic and Non-Domestic RHI)

Environmental programmes

Domestic RHI

Once you've started the application process and afterwards, you can contact the Domestic RHI Applicant Support Centre with queries:

For further support, you may also want to see our section Contacts and useful links for the Domestic RHI.

Non-Domestic RHI

Contact the Non-Domestic RHI team if you would like to apply for the scheme, if you need support with the application process, or if you have queries about the progress of your application, the eligibility requirements or our published guidance.

Scheme registers

To access the registers for the above schemes, see Log in to our registers.

If you have issues accessing the registers, please contact us through the details above.

Renewable electricity (RO / FITs / CCL / REGO)

Environmental programmes

Please contact the Renewables team to make an enquiry about the following schemes:

Renewables Obligation (RO)

Fuelling and Sustainability under the RO

Feed-In Tariff scheme (FITs) 

Climate Change Levy (CCL) and Renewable Energy Guarantees of Origin (REGO)

Scheme registers

To access the Renewables and CHP register for the above schemes, see Log in to our registers.

If you have issues accessing the registers, please contact us through the details above.

Energy efficiency and social programmes (ECO / WHD)

Environmental programmes

Energy Company Obligation (ECO)

ECO is an energy efficiency programme introduced in GB in 2013. It replaces two previous schemes, the Carbon Emissions Reduction Target (CERT) and the Community Energy Saving Programme (CESP).

Email: eco@ofgem.gov.uk

ECO register

To access the ECO register, see Log in to our registers.

If you have issues accessing the register, please contact us through the details above.

Warm Home Discount (WHD)

WHD came into operation on 1 April 2011 and requires domestic energy suppliers to provide approximately £1.13 billion of direct and indirect support arrangements to fuel poor customers over four years.

Questions on the scheme as a whole, and specifically on the Core Group, should be directed to DECC:

Alternatively, information can be found on the DECC website.

Questions on how the Broader Group, Legacy Spend and Industry Initiative elements operate can be directed to our WHD Operational Team:

Whistleblowing

If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team.

You blow the whistle when you raise a concern about a wrongdoing, risk or malpractice that you are aware of through your work. This is not a consumer line.

You can find full guidance on our whistleblowing procedure, including contact details and information on your right to protection and anonymity, in the Transparency section of the website.

Read more: Whistleblowing

Counter fraud

We take allegations of fraud very seriously. To find out how to report suspected fraud within an environmental or social programme, or to learn more about our role in preventing fraud, please see Counter fraud.

Ofgem website

For queries about the Ofgem.gov.uk website and to report issues such as broken links or problems with accessibility please email: webmaster@ofgem.gov.uk.

If you are having issues with our online registers database:

  • For environmental programmes, please see the relevant scheme above.
  • For the electronic public register (EPR) covering company licence terms and registration, please contact our Industry Codes and Licencing team at licensing@ofgem.gov.uk

Our offices

Ofgem - London

9 Millbank,
London,
SW1P 3GE
Tel: 020 7901 7000
Fax: 020 7901 7066

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Ofgem - Glasgow

3rd Floor,
Cornerstone,
107 West Regent Street,
Glasgow, G2 2BA
Tel: 0141 331 2678

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Ofgem - Cardiff

1 Caspian Point,
Caspian Way,
Cardiff Bay, CF10 4DQ

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