This page contains contact details for all our enquiry lines and offices. Click on the links to go straight to the details you are looking for:
- Consumer advice - for enquiries and complaints relating to energy companies
- Ofgem Consumer Affairs - for consumer-based enquiries and referrals regarding our policies and function
- Renewable Heat Incentive (RHI) - for application support and advice for the RHI environmental programme
- Renewables schemes - for enquiries on the CCL, FITS, REGO or RO schemes or to report an issue with the Renewables and Combined Heat and Power Registers
- Making a complaint about us
- Whistleblowing - to report potentially dangerous or illegal behaviour by a company whose activities we regulate
- Media and research - for media resources and enquiries and accessing research information and statistics
- Ofgem website - for technical or accessibility queries on our site
- Our Offices
Consumer advice and complaints
Consumer advice
If you are a consumer and you have an issue to resolve with an energy company please read the guidance in our section for consumers:
Please note that we do not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information and organisations set out in this guidance.
Ofgem Consumer Affairs
Our Consumer Affairs team manages consumer-based enquiries and referrals regarding our policies and functions. It does not deal with individual consumer complaints against energy companies.
Tel: 020 7901 7295
Fax: 020 7901 7066
Email: consumeraffairs@ofgem.gov.uk
While we try to answer each call immediately, you may need to leave a voice message if we are busy taking other calls. If you do leave a message we will call you back as soon as possible.
Determinations: A determination is a binding decision by us, including our reasons, in relation to a dispute referred to us under the Acts or the relevant licence provisions.
The circumstances in which a dispute between a licensed energy network company and a customer may be referred to the Gas and Electricity Markets Authority ('the Authority') for determination are set out in: Ofgem guidance on determination of disputes [pdf].
Individual determinations are published on our Electronic Public Register.
Customers or network companies who wish to refer a dispute to us for determination should address their dispute to the Distribution Policy team, Smarter Grids and Governance, Ofgem, 9 Millbank, London SW1P 3GE or send an email to the following address: connections@ofgem.gov.uk
Environmental programmes
Renewable Heat Incentive (RHI)
Please contact the RHI team if you would like to apply for the Renewable Heat Incentive (RHI), if you require support with the application process, or if you have queries regarding the progress of your application, the eligibility requirements or our published guidance documents.
Tel: 0845 200 2122
Email: rhi.enquiry@ofgem.gov.uk
Renewables schemes (CCL / FITS / REGO / RO)
Please contact the Renewables team to report an issue with the Renewables & CHP Register database or to make an enquiry regarding the following schemes:
Climate Change Levy (CCL)
Feed-In Tariff scheme (FITs)
Renewable Energy Guarantees of Origin (REGO)
Renewables Obligation (RO),
Team telephone: 020 7901 7310
Email: renewable@ofgem.gov.uk
Making a complaint about us
If you wish to submit a complaint about Ofgem please write to:
Ofgem Complaints
Operations Division
Ofgem
9 Millbank
London SW1P 3GE
More information can be found in the section on Freedom of Information.
Whistleblowing
If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team.
You can find full guidance on our whistleblowing procedure, including contact details and information on your right to protection and anonymity, in the Transparency section of the website.
Read more: Whistleblowing
Media and research enquiries
Our news and media section contains a resources for media page that includes contact details:
Ofgem’s Library can answer research queries related to Ofgem’s work by providing published information and statistics. Please note that the Library cannot deal with general consumer queries or complaints.
- Email: library@ofgem.gov.uk
Ofgem website
For queries about the website and to report issues such as broken links or problems with accessibility please email: webmaster@ofgem.gov.uk
Our offices
Ofgem - London
9 Millbank,
London,
SW1P 3GE
Tel: 020 7901 7000
Fax: 020 7901 7066
Ofgem - Scotland
3rd Floor,
Cornerstone,
107 West Regent Street,
Glasgow, G2 2BA
Tel: 0141 331 2678
Fax: 0141 331 2777
Ofgem - Wales
1 Caspian Point,
Caspian Way,
Cardiff Bay, CF10 4DQ