Contact us

Mae’r dudalen yma ar gael yn Gymraeg.

This page contains contact details and information for all our enquiry lines and offices.

Enquiries and complaints about your energy bill or supplier

If you are a household or business consumer and you have an enquiry or issue to resolve with an energy company or a matter relating to a government environmental or social scheme, please see:

Enquiries and complaints about Ofgem policies and functions

Enquiries about Ofgem policies and functions

If you have an enquiry relating to our policies or functions, contact our Consumer Affairs helpdesk. Please note, Ofgem has no direct role in dealing with individual disputes between customers and energy suppliers. If your query relates to this, please follow the guidance above.

Please email us at the address provided below.

In line with government guidelines, Ofgem staff are mostly working from home. We are offering a reduced service on the phone lines with a service from 09:30 – 12:30 Monday – Friday.

Ofgem Consumer Affairs helpdesk

Post: Consumer Affairs, Ofgem, Commonwealth House, 32 Albion Street, Glasgow, G1 1LH.

Complaints about Ofgem policies and functions

If you have a complaint about Ofgem policies and functions, please see our guidance Complaints about Ofgem.

Media enquiries

Our news and media section contains a resources for media page that includes press team contact details:

News and media: press enquiries

Help with renewable heat schemes (Domestic and Non-Domestic RHI)

Environmental programmes

In line with government guidelines, Ofgem staff are mostly working from home and we are offering a reduced service on the phone lines. 

Our telephone lines will be opened as follows:

  • Monday 09:30 – 12:30 and 13:30 – 16:30
  • Tuesday 09:30 – 12:30 and 13:30 – 16:30
  • Wednesday 09:30 – 12:30, no afternoon service
  • Thursday 09:30 – 12:30 and 13:30 – 16:30
  • Friday 09:30 – 12:30 and 13:30 – 16:00
     

Domestic RHI

Non-Domestic RHI

Scheme registers

To access the registers for the above schemes, see Log in to our registers.

If you have issues accessing the registers, please contact us through the details above.

Help with renewable electricity schemes (Feed-in Tariff / RO / CCL / REGO)

Environmental programmes

In line with government guidelines, Ofgem staff are mostly working from home and we are offering a reduced service on the phone lines.

Our telephone lines will be opened as follows:

  • Monday 09:30 – 12:30 and 13:30 – 16:30
  • Tuesday 09:30 – 12:30 and 13:30 – 16:30
  • Wednesday 09:30 – 12:30, no afternoon service
  • Thursday 09:30 – 12:30 and 13:30 – 16:30
  • Friday 09:30 – 12:30 and 13:30 – 16:00

Renewables Obligation

Fuelling and sustainability and the RO

Feed-in Tariff

Climate Change Levy and Renewable Energy Guarantees of Origin

Scheme registers

To access the Renewables and CHP register for the above schemes, see Log in to our registers.

If you have issues accessing the registers, please contact us through the details above.

Help with energy efficiency and social schemes (ECO / WHD)

Environmental programmes

Energy Company Obligation

Warm Home Discount

Questions on the scheme as a whole, and specifically on the 'Core Group', should be directed to the Department for Business, Energy and Industrial Strategy (BEIS): 

Questions on how the 'Broader Group' and 'Industry Initiative' elements operate can be directed to Ofgem E-Serve:

Counter fraud

Environmental programmes

We take allegations of fraud very seriously. To find out how to report suspected fraud within a government environmental or social programme, or to learn more about our role in preventing fraud, please see our section on Counter fraud.

Whistleblowing

If you wish to share information that you believe highlights potentially dangerous or illegal behaviour by a company whose activities we regulate, you should contact our whistleblowing team. This is not a consumer line.

You blow the whistle when you raise a concern about a wrongdoing, risk or malpractice that you are aware of through your work.

You can find full guidance on our whistleblowing policy and procedure, including contact details and information on your right to protection and anonymity in our section: Whistleblowing

Ofgem website

If you are having issues with our online registers database:

  • For environmental programmes, please select the relevant scheme above.
  • For the electronic public register (ePR) covering company licence terms and registration, please contact our Industry Codes and Licencing team at licensing@ofgem.gov.uk

For queries about the Ofgem.gov.uk website and to report issues such as broken links or problems with accessibility please email: ConsumerAffairs@ofgem.gov.uk

Our offices

Postal Correspondence

In light of the ongoing Coronavirus emergency, we strongly advise customers and stakeholders to contact us via email.

This includes the sending of correspondence that you would usually send by post, using attachments and scans of documents wherever possible. For this purpose the following email addresses should prove useful:

Energy customer queries: consumeraffairs@ofgem.gov.uk

Invoicing Ofgem: invoices@ofgem.gov.uk

Legal correspondence: OGC@ofgem.gov.uk

For postal correspondence relating to renewable heat and electricity schemes, as well as social programmes, please contact the scheme in the first instance. Contact details are listed by scheme near the top of this page.

Ofgem - London

10 South Colonnade
Canary Wharf
London
E14 4PU

Ofgem contact number, tel: 020 7901 7000

Fax: 020 7901 7066

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Ofgem - Glasgow

Commonwealth House
32 Albion Street
Glasgow
G1 1LH

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Please send any general enquiries about Ofgem or its functions to the Glasgow office. Note: Please do not send us original documents by post, we will not be able to return them. 

Ofgem - Cardiff

Ofgem
C/O HM Revenue & Customs
UK Government Hub Wales
Tŷ William Morgan
6-7 Central Square
Cardiff
CF10 1EP

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For Wales, please direct all postal correspondence to our London office.