Skip to main content

We know the Energy Price Cap rise is extremely worrying for many people. 

If you are struggling with energy costs, there's practical advice and information on what you can do and support services in our Help With Bills guide.

The Government has also announced an Energy Bills Rebate package to help people deal with rising bills.

We know the Energy Price Cap rise is extremely worrying for many people. 

If you are struggling with energy costs, there's practical advice and information on what you can do and support services in our Help With Bills guide.

The Government has also announced an Energy Bills Rebate package to help people deal with rising bills.

Ofgem

Main navigation

  • About us
    About us
    • Our role and responsibilities
    • Our strategy and priorities
    • Our structure and leadership
    • Contact us
    • Corporate policies
    • Corporate publications
    • Working for Ofgem
    • Ofgem Graduate Development Programme
  • Information for consumers
    Information for consumers
    • Energy advice for households
    • Energy advice for businesses

    Key content in this area

    Making a complaint about your energy supplier or network operator

    How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.

    • Finding your energy supplier or network operator
    • Getting a gas or electricity connection
    • Getting a smart meter
  • Environmental and social schemes
    Environmental and social schemes
    • Boiler Upgrade Scheme (BUS)
    • Domestic Renewable Heat Incentive (Domestic RHI)
    • Non-Domestic Renewable Heat Incentive (RHI)
    • Feed-in Tariffs (FIT)
    • Green Gas Support Scheme (GGSS) and Green Gas Levy (GGL)
    • Renewables Obligation (RO)
    • Renewables Energy Guarantees Origin (REGO)
    • Smart Export Guarantee (SEG)
    • Energy Company Obligation (ECO)
    • Warm Home Discount (WHD)
    • Counter fraud for environmental and social programmes
    • Renewables and CHP Register
    • Offtaker of Last Resort (OLR)
    • Previous Environmental and Social Schemes
  • Energy policy and regulation
    Energy policy and regulation
    • Industry licensing
      Industry licensing
      • Licences and licence conditions
      • How to become a licensed gas or electricity company
      • Licence modifications, derogations, revocations and transfers
      • Lists of licensed companies
    • Industry codes and standards
    • Compliance and enforcement
    • Engagement
      Engagement
      • Consultations
      • Calls for Input
      • Forums and working groups
    • Policy and regulatory programmes
      Policy and regulatory programmes
      • Active programmes
      • Inactive programmes
    • Policy and regulatory publications
      Policy and regulatory publications
      • Company publications
      • Licence and sectoral publications
      • Industry codes publications
  • Energy data and research
    Energy data and research
    • Data portal
    • Energy data publications
    • Ofgem consumer research
  • News and views
    News and views
    • Press releases
    • Blog
    • Speeches and presentations
English Cymraeg

Energy advice for households

You are in the section

  • Information for consumers
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn

Get the latest advice on coronavirus (COVID-19) rules, guidance and support from GOV.UK

In this section

  • Making a complaint about your energy supplier or network operator

    How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.

  • Switching energy tariff or supplier

    Switching to a new supplier or energy tariff can save you money on your gas and electricity bills. Find out about moving from your existing deal or provider.

  • Finding your energy supplier or network operator

    Not sure who your provider is? A recent energy bill will hold this information, but these services can also help.

  • Getting a gas or electricity connection

    How to get your home or small business connected to an energy supply, or alter a connection.

  • Getting help if you can't afford your energy bills

    Your energy supplier can help if you're having difficulties with your gas and electric bills. You can get other grants and benefits too, depending on your situation.

  • Getting a smart meter

    Learn about the benefits of smart meters and your rights when offered one.

  • Check if you are owed money on your energy bill

    Contact your energy supplier to claim a refund if you have built up credit on your account.

  • Costs in your energy bill

    Learn about the different elements that make up an energy bill.

  • Check if the energy price cap affects you

    The energy price cap is backstop protection from the government for people who default onto their supplier's basic energy tariff.

  • Find schemes, grants and benefits to help with home energy

    Benefits and schemes that could help heat your home and cut your energy costs. Includes free boiler and insulation services and winter fuel payments.

  • Getting extra help with the Priority Services Register

    Contact your energy supplier to register for free extra help and support with your gas and electricity supply.

  • Check the compensation rules for a power cut or supply problem

    Call 105 if you have a power cut and 0800 111 999 if you smell gas. You can get compensation for some supply problems.

  • Check the prepayment meter rules

    Your rights on prepayment meters and if you are at risk of disconnection.

  • Check the energy back-billing rules

    Back bills are sent to you by your gas or electricity supplier when you've not been accurately charged. A guide to your rights.

  • Avoid and report energy scams

    Call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk to report a scam. In Scotland, call 101. In an emergency, always call 999.

  • What happens if your energy supplier goes bust

    Sit tight and wait for Ofgem to appoint a new supplier. Your supply won’t be disrupted.

Making sure the energy market works fairly for you

We’re the energy regulator for Great Britain. Here you can find our guides about home gas and electricity supply. 

Check your energy rights. Find advice if you need extra help, have difficulties with your energy supply or want to complain. Save money and get greener with your energy use with our tips on switching, government grants, benefits and energy efficiency schemes.  

If you don’t find the answer you’re looking for, you can ask us on Twitter too.

Woman with young child in kitchen - Ofgem

Check if the energy price cap affects you

The energy price cap is backstop protection from the government for people who default onto their supplier's basic energy tariff.

Getting help if you can't afford your energy bills

Your energy supplier can help if you're having difficulties with your gas and electric bills. You can get other grants and benefits too, depending on your situation.

father and daughter checking bills

Find schemes, grants and benefits to help with home energy

Benefits and schemes that could help heat your home and cut your energy costs. Includes free boiler and insulation services and winter fuel payments.

Check the energy back-billing rules

Back bills are sent to you by your gas or electricity supplier when you've not been accurately charged. A guide to your rights.

Subscribe to receive our latest news and communications

  • Twitter
  • LinkedIn
  • Facebook

Ofgem is the Office of Gas and Electricity Markets.

We are a non-ministerial government department and an independent National Regulatory Authority. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. 

Learn more about us

Contact us

Other

  • Contact us
  • Cookies
  • Energy terms explained
  • Log in to your scheme register
  • Master publications library
  • Ofgem privacy policy
  • Search licences: Electronic Public Register
  • Subscribe to our news services
  • Website accessibility