Energy advice for households

How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.

Switching to a new supplier or energy tariff will probably save you money on your gas and electricity bills. Find out about moving from your existing deal or provider.

Not sure who your provider is? A recent energy bill will hold this information, but these services can also help.

How to get your home or small business connected to an energy supply, or alter a connection.

Emergency measures are in place to support you this winter. Call your supplier to agree a payment plan and get help, including top up prepay meter credit. Citizens Advice and Advice Direct Scotland can also give further support.

Learn about the benefits of smart meters and your rights when offered one.

Contact your energy supplier to claim a refund if you have built up credit on your account.

Learn about the different elements that make up an energy bill.

Find out how the price cap affects you. Find out how compare and switch to get the best energy rates for you.

Benefits and schemes that could help heat your home and cut your energy costs. Includes free boiler and insulation services and winter fuel payments.

Contact your energy supplier to register for free extra help and support with your gas and electricity supply.

Call 105 if you have a power cut and 0800 111 999 if you smell gas. You can get compensation for some supply problems.

Your rights on prepayment meters and if you are at risk of disconnection.

Back bills are sent to you by your gas or electricity supplier when you've not been accurately charged. A guide to your rights.

Call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk to report a scam. In Scotland, call 101. In an emergency, always call 999.

Sit tight and wait for Ofgem to appoint a new supplier. Your supply won’t be disrupted.