Energy advice for households

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Making sure the energy market works fairly for you

We’re the energy regulator for Great Britain. Here you can find our guides about home gas and electricity supply.

Check your energy rights. Find advice if you need extra help, have difficulties with your energy supply or want to complain. Save money and get greener with your energy use with our tips on switching, government grants, benefits and energy efficiency schemes.

If you don’t find the answer you’re looking for, you can ask us on Twitter too.

Woman with young child in kitchen - Ofgem

Check if the energy price cap affects you

The energy price cap is backstop protection from the government for people who default onto their supplier's basic energy tariff.

Getting help if you can't afford your energy bills

Your energy supplier can help if you're having difficulties with your gas and electric bills. You can get other grants and benefits too, depending on your situation.

Find schemes, grants and benefits to help with home energy

Benefits and schemes that could help heat your home and cut your energy costs. Includes free boiler and insulation services and winter fuel payments.

Check the energy back-billing rules

Back bills are sent to you by your gas or electricity supplier when you've not been accurately charged. A guide to your rights.

Key content in this area

Making a complaint about your energy supplier or network operator