Energy advice for households

First, complain to your supplier or network. If it’s not sorted after eight weeks, the Ombudsman can help: 0330 440 1624. Citizens Advice can help anytime: 0808 223 1133.

Switching to a new supplier or energy tariff will probably save you money on your gas and electricity bills. Find out about moving from your existing deal or provider.

Use our guide to find contact information for your gas or electricity supplier.

How to get your home or small business connected to an energy supply, or alter a connection.

Call your supplier to agree a payment plan and get emergency help, including top up prepay meter credit. Contact Citizens Advice for more support: 0808 223 1133

Learn about the benefits of smart meters and your rights when offered one.

Contact your energy supplier to claim a refund if you have built up credit on your account.

Learn about the different elements that make up an energy bill.

You're likely on a capped energy tariff if you haven't switched or your fixed-deal has ended. The cap is a backstop – keeping charges fair if you don't shop around. It's best to compare and switch to get the best energy rates for you.

Benefits and schemes that could help heat your home and cut your energy costs. Includes free boiler and insulation services and winter fuel payments.

Contact your energy supplier to register for free extra help and support with your gas and electricity supply.

Call 105 if you have a power cut and 0800 111 999 if you smell gas. You can get compensation for some supply problems.

Your rights on prepayment meters and if you are at risk of disconnection.

Back bills are sent to you by your gas or electricity supplier when you've not been accurately charged. A guide to your rights.

Call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk to report a scam. In Scotland, call 101. In an emergency, always call 999.

Sit tight and wait for Ofgem to appoint a new supplier. Your supply won’t be disrupted.