Energy advice for households

Support and guidance with your energy bills and supplier

We’re the energy regulator for Great Britain. Here you can find our guides about home gas and electricity supply.

We understand that in the current climate there are many challenges faced by consumers with the cost of living and high energy prices. We have provided guidance and support for you to understand what help you are entitled to and how to deal with these challenging times.

Check your energy rights. Find advice if you need extra help, have difficulties with your energy supply or want to complain. Save money and get greener with your energy use with our tips on switching, government grants, benefits, and energy efficiency schemes.

Your supplier

Find your energy supplier

Not sure who your provider is? A recent energy bill will hold this information, but these services can also help.

Switch energy supplier

Includes changing your energy supplier if you pay the household bills, run a business from home, have a prepayment meter, moving home, or in debt.

What happens if your energy supplier goes bust

Sit tight and wait for Ofgem to appoint a new supplier. Your supply won’t be disrupted.

Your rights - complaints, scams and compensation

Complain about your energy supplier

Make a complaint about your energy supplier or network operator, and find extra support

Compensation for energy supply issues

If you experience energy supply problems, you may be able to claim compensation.

Avoid and report energy scams

Call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk to report a scam. In Scotland, call 101. In an emergency, always call 999.

Get compensation for problems switching energy suppliers

You can get £40 or more from either your old or new energy supplier for mistakes or delays switching your household energy supply.

Energy price cap

Energy price cap

Energy price cap level, electricity and gas unit rates, and costs included in the energy price cap.

Average gas and electricity usage

Information on average gas and electricity usage and how it is calculated.

Get energy price cap standing charges and unit rates by region

Electricity and gas standing charges and unit rates by payment type for regions within England, Scotland and Wales.

Standing charge for electricity and gas

Costs included in the standing charge and average annual standing charge for electricity and gas.

Meter readings, smart meters and connection

Prepayment meters consumer guidance

Includes if you have a prepayment meter, switching suppliers and prepayment meters for repaying debt.

Check energy suppliers that can install prepayment meters without household permission

Energy suppliers must do certain things before installing a prepayment meter to get back debt owed to them without a household’s permission.

Connect to gas or electricity

How to get your home or small business connected to an energy supply, or alter a connection.

Get a smart meter

Learn about the benefits of smart meters and your rights when offered one.

Energy bills

Get help if you cannot afford your energy bills

Find out where to get help if you’re worried about paying your electricity or gas bills.

Understand your electricity and gas bills

Costs included in your electricity and gas bills, includes standing charges and unit prices.

What to do if you get a back bill

Find out if you're covered by our back billing rules, and how to complain to your supplier if you’ve received a bill in error.

Are you owed money on your energy bill?

Contact your energy supplier to claim a refund if you have built up credit on your account.

Advice and support

Save money on your energy bill

Save on your energy bills with these everyday actions and home improvements.

Join your supplier’s Priority Services Register

Contact your energy supplier to register for free extra help and support with your gas and electricity supply.

Economy 7 tariff guidance

Learn more about how Economy 7 tariffs work, and if it's the best option to help save you money on your electricity bills.

Replacing your Radio Teleswitch electricity meter

Find out what you need to do as part of the phased switch off of the Radio Teleswitch signal from 30 June 2025.

Get advice on heat networks

What heat networks are, and where heat network customers can get advice and support.

Alternative homes energy guidance

Rules, rights and support for domestic energy consumers who are on a non-domestic energy contract.

Plan for a power cut

Includes who to contact if you need extra help during a power cut, how to report a power cut and if you could claim compensation.

Energy theft and meter tampering

Learn how to identify meter tampering for gas and electricity meters, and how to report energy theft.

Get energy if you are moving home or business premises

Includes connecting your new property to gas or electricity, finding and changing your supplier, and setting up a business energy contract.