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  • Consumers
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  • Gas
    • Wholesale market
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    • Retail market
      • The GB gas retail market
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        • Default tariff cap
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            • Smarter markets coordination group
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          • Prepayment price cap
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        • Third Party Intermediaries (TPI) Programme
        • Future retail regulation
        • Energy back-billing project
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        • midata in energy project
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      • Forums, seminars and working groups
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      • Retail market monitoring
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    • Transmission networks
      • The GB gas transmission network
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        • Transmission Price Control Review 4 Roll-Over
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      • The GB gas distribution network
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        • Quality of service
        • Customer service
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  • Electricity
    • Wholesale market
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      • Electricity security of supply
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        • Future Trading Arrangements and Future Wholesale Markets
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    • Retail market
      • The GB electricity retail market
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        • Switching Programme
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          • Working with our stakeholders
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        • Metering Arrangements Review
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          • Prepayment price cap
        • Retail Market Review
          • Simpler, Clearer, Fairer market reforms
          • Energy Supply Probe
        • Direct marketing
        • Notification of price changes
        • Electricity theft
        • Third Party Intermediaries (TPI) Programme
        • Future retail regulation
        • Energy back-billing project
        • midata in energy project
      • Metering
        • Transition to smart meters
          • Data and Communications Company: Ofgem publications
          • Energy Demand Research Project
          • Smart meters: DNOs privacy plans
        • Metrology and asset management
      • Forums, seminars and working groups
        • Consumer Bills and Communications Round Table Group
        • Electricity Settlement Expert Group
        • European Forums
          • Citizens’ Energy Forum
        • Retail Market Review – stakeholder engagement
        • Smarter Markets Coordination Group
        • Third Party Intermediaries (TPI) Programme working group
        • Ofgem/DECC Independent Suppliers Forum
        • Switching Programme Delivery Group
        • Switching Programme Design Authority
        • Switching Programme Design Forums
        • Switching Programme External Design Advisory Group
        • Switching Programme Steering Group
        • Switching Programme Data Working Group
        • Switching Programme Technical Design Authority
      • Retail market monitoring
        • Understanding trends in energy prices
        • Understanding the profits of the six large energy suppliers
        • Typical Domestic Consumption Values
      • Consumer Vulnerability Strategy
        • Inclusive markets and innovation
        • Prepayment meter (PPM) customers
        • Priority Services Register (PSR)
        • Social Obligations Reporting
        • Supporting customers struggling with their bills
      • Publications library: Electricity retail market
    • Transmission networks
      • The GB electricity transmission network
      • Network price controls
        • RIIO-T1 price control
        • Transmission Price Control Review 4 Roll-Over
        • Visual amenity
      • Electricity interconnectors
      • Competition in onshore transmission
      • Offshore transmission
        • Our role in offshore transmission
        • Offshore transmission tenders
          • Tender Round 1
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        • Offshore transmission policy design
          • Enduring tenders
          • Coordination policy
        • The Energy Act
        • Transmission Standard Framework
        • Forums, seminars and working groups
          • System Operator Transmission Owner Code Working Group
          • Grid Code Working Group
          • Great Britain Security and Quality of Supply Standard Working Group
        • Publications library: Offshore transmission
      • Critical investments
        • Transmission Investment for Renewable Generation (TIRG)
        • Transmission Investment Incentives
        • Strategic Wider Works
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      • Charging
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      • Connections
      • European-wide initiatives
        • EU legislation
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      • Forums, seminars and working groups
        • Extending competition in transmission industry group
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        • Project TransmiT Stakeholder Forum
      • Publications library: Electricity transmission networks
      • Electricity SO Reform
    • Distribution networks
      • The GB electricity distribution network
      • Connections and competition
        • Competition in connections
        • Independent Distribution Network Operators
        • Distributed generation
      • Network price controls
        • RIIO-ED1 price control
        • Cost reporting
        • Distribution Price Control Review 5
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        • Monitoring price control compliance
        • Quality of service
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        • Customer service
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          • Expert Panel
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        • DECC & Ofgem Smart Grid Forum
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          • Workstream six (WS6): Commercial and regulatory issues
          • Workstream seven (WS7): 2030 distribution system
          • Workstream nine (WS9): Technological innovation and growth
        • Electricity Connections Steering Group (ECSG)
          • Extension of Contestability Sub-Group
          • Point of Connection Sub-Group
        • Metered Connections Customer Group
        • Quality of Service Working Group
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      • Electricity distribution networks publications library
  • Environmental Programmes
    • Ofgem’s role and delivery performance
      • Supplier performance report: government environmental programmes
    • Domestic Renewable Heat Incentive (Domestic RHI)
      • Applicants
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      • About the Domestic RHI
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        • Public reports and data: Domestic RHI
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        • Publications library: Domestic RHI
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        • Who to contact
      • Apply now or log in to your MyRHI account
    • Warm Home Discount
      • Warm Home Discount reports and statistics
      • Publications library: WHD
    • Government Electricity Rebate (GER)
      • Publications library: GER
    • Non-Domestic Renewable Heat Incentive (RHI)
      • Applicants
        • Eligibility
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      • Participants
        • Audit and compliance
        • Meter reading and your responsibilities
      • Installers and industry
      • About the Non-Domestic RHI
        • Changes to the Non-Domestic RHI
        • Northern Ireland Renewable Heat Incentive
        • NDRHI Closure
      • Contacts, guidance and resources
        • Key terms explained: Non-Domestic RHI
        • Publications library: Non-Domestic RHI
        • Public reports and data
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        • Tariffs and payments Non-Domestic RHI
    • Feed-in Tariffs (FIT)
      • Applicants
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        • ROO-FIT
          • FIT anaerobic digestion: sustainability and feedstocks
        • Benefits for communities and schools
      • FIT tariff rates
      • Electricity suppliers
        • FIT licensees
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      • Contacts, guidance and resources
        • Publications library: FIT scheme
        • Public reports and data: FIT
          • Annual reports
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        • Scheme contacts: FIT
    • Renewables Obligation (RO)
      • Applicants
        • Apply for the RO
        • Biomass sustainability
        • Fuelled stations and fuel measurement and sampling (FMS)
        • Microgenerators in Northern Ireland (Micro-NIRO)
        • Submitting data and managing certificates: RO
      • Agents
        • Submit data as an agent
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        • RO compliance process
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        • Scheme contacts: RO
        • Public reports and data: RO
        • Publications library: RO
    • Renewable Energy Guarantees Origin (REGO)
      • Applicants
        • Apply to the REGO scheme
        • Fuelled stations and FMS
        • REGO: Submitting data and managing certificates
      • Energy suppliers
        • Fuel mix disclosure
        • Guarantees of Origin (GoOs)
      • About the REGO scheme
      • Contacts, publications and data
        • Scheme contacts: REGO
        • Publications library: REGO
        • Public reports and data: REGO
    • Smart Export Guarantee (SEG)
      • SEG: About the Smart Export Guarantee (SEG)
      • SEG: Electricity suppliers
      • SEG: Generators
      • SEG anaerobic digestion: sustainability criteria and reporting requirements
      • SEG: Contacts, guidance and resources
    • Non Fossil Fuel Obligation (NFFO) / Scottish Renewable Obligation (SRO)
    • Energy Company Obligation (ECO)
      • Support for improving your home
        • FAQs for domestic consumers
      • Installers and industry
        • FAQs: installers and industry
      • Energy suppliers
      • About the ECO scheme
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        • Consultations and feedback
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      • Overview of previous schemes
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    • CCL: About the Climate Change Levy exemption
      • Applying for accreditation and claiming Levy Exemption Certificates (LECs)
      • Data and statistics: CCL exemption
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Consumers

Impartial information and advice on household and business energy from Britain's energy regulator, Ofgem. Choose from our energy guides or compare suppliers and view our consumer research below.
 
Coronavirus (COVID-19): For information and advice on energy, see our coronavirus page

 

Mae’r dudalen yma ar gael yn Gymraeg.

  • Energy guides
  • Supplier comparison data and consumer research

Household gas and electricity

toaster in a kitchen

Who to contact if it’s difficult paying energy bills

Extra help from energy services

Complain about your energy bill or supplier

Switch energy supplier and shop for a better deal

Connections and moving home

Save money on your gas and electricity bills

Learn about energy price caps

Understand your gas and electricity bills

Understand smart, prepayment and other energy meters

Key terms explained

Videos and infographics: Energy explained

Business gas and electricity

woman in front of a lit up fruit and veg shop front

Energy contracts for business

Switch energy supplier and shop for a better deal

Complain about your energy bill or supplier

Generate renewable energy

What to do if your energy supplier goes out of business

Key terms explained

Videos, factsheets and updates

Government energy and social schemes

roof with solar panels and nearby sunflowers

Log in to the scheme registers

Feed-in Tariff 

Domestic RHI

Non-Domestic RHI

Warm Home Discount

All government energy and social schemes

E-Serve and scheme administration 

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