Fraud is a crime punishable with imprisonment and we have a zero tolerance approach to it. We will take action in appropriate cases.
Examples of fraud
Fraud is where a person acts dishonestly to make a gain, or cause a loss to somebody else. Examples could include:
- intentionally not reporting a change in your circumstances as a scheme participant
- being dishonest to get scheme payments
- misrepresentation in the supply chain to maximise government funding
Fraud is different to ‘non-compliance’. This is where someone does not stick to the scheme rules, but is not acting dishonestly.
What we do to counter fraud
We have a counter fraud team who work to detect, prevent and deter fraud across the environmental or social programmes we administer on behalf of the government.
We work to ensure government funds are used properly and to maintain the integrity of these schemes.
- we consider all suspected fraud allegations we receive which fall within our remit
- test allegations of suspected fraud
- investigate instances of suspected fraud
- work in partnership with other organisations to reduce the risk of fraud
- host Industry Fraud Prevention Forums. These help us to discuss known and emerging fraud risks and issues, and consider ways to tackle them
- identify fraud risks and deal with these accordingly
We do not investigate individual consumer disputes or complaints against energy companies. For these matters you should refer to our Consumer Affairs page which has a step by step guide on how to make a complaint to your supplier. For further help and support you can contact the Citizens Advice Bureau either by calling them on 03454 040506 or by visiting their website: www.citizensadvice.org.uk
What happens if we detect fraud
- refer cases to the police through Action Fraud, to consider prosecution if there is adequate, corroborated evidence
- recover any payments made and we vigorously pursue overpayments
- withhold full or partial elements of payments
- reject an application from the scheme and can prevent them from reapplying
- work with scheme obligated suppliers to reject or rescore measures.
What to do if you suspect fraud
If you have concerns about suspected fraud within an environmental or social programme, please report it to us.
- email us at firstname.lastname@example.org, or
- call us on 0207 901 7373 where you will be invited to leave a voice message. If we require further information in order to consider your concern, we will call you back. We will be unable to take action unless your concern relates to the environmental or social programmes we administer.
When contacting us please provide us with as much information as possible including the following:
- A description of the fraud that is taking place, including any individuals or companies involved
- Any addresses/postcodes/geographical areas you think may be affected by this type of fraud
- Your contact details (if you are happy to be contacted by us)
- Whether you have reported this to anyone else (e.g. Trading Standards)
- Any other relevant information
If you have concerns about wrongdoing where you work, and you work within the energy sector or are involved in the delivery of one of our environmental or social programmes, please contact our whistleblowing desk:
- email us at email@example.com, or
- call us on 0207 901 7121
You can find our more in our section on whistleblowing.