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Accessibility statement for Ofgem.gov.uk

Accessibility statement for ofgem.gov.uk 

This accessibility statement applies to www.ofgem.gov.uk

This website is run by Ofgem. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

If you have a disability, you can get advice on making your device easier to use on AbilityNet.

How accessible is this website

We know some parts of this website are not fully accessible, for example:

  • large tables can force a user to side scrolling 
  • most older PDF documents are not fully accessible to screen reader software
  • hover triggered animations cannot be paused or stopped
  • some parts of the navigation menu cannot be accessed using a keyboard 
  • navigation menus obscure other interactive elements 
  • speech input labels do not match accessible names
  • spreadsheets used for modelling markets have not been design with accessible 

Feedback and contact information

If you encounter any accessibility barriers or have suggestions, please contact us by emailing accessibility@ofgem.gov.uk or by calling 020 79017000.

Please include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

Other accessibility statements

We run registers that support the administration of government environmental schemes and our energy company licence information register. You can view each accessibility notice on their accessibility page:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Government Digital Service is committed to making its websites accessible, in accordance with the The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Table reflow

Some tables on the site require horizontal scrolling to view all content, which may hinder readability and usability on smaller screens. This does not meet WCAG 2.2 success criterion 1.4.10 (Reflow).

Keyboard navigation

Certain parts of the navigation menu are not accessible using a keyboard alone. This does not meet WCAG 2.2 success criterion 2.1.1 (Keyboard).

Lack of notification for dynamic menu updates

Our website currently includes a navigation menu when selecting certain items dynamically updates the menu to display sub-items. These updates are not announced to screen reader users, resulting in a failure to meet WCAG 2.2 Success Criterion 4.1.3: Status Messages.

Animations

Some hover-triggered animations cannot be paused or stopped by the user. This does not meet WCAG 2.2 success criterion 2.2.2 (Pause, stop, hide).

Focus obscured

When menus are opened, they can obscure other interactive elements on the page, making them difficult to access. This does not meet WCAG 2.2 success criteria 2.4.11 (Focus not obscured).

Speech input labels

The visible label for changing from English to Welsh/ Cymraeg is different from the accessible name. Using different names for the visible and accessible names means that users may not be able to activate that element through speech input. This does not meet WCAG 2.2 success criteria 2.5.3 (Label in name). 

Many documents are in non-HTML formats, for example PDF. They are not accessible in several ways including missing text alternatives and missing document structure.

Non-accessible content: market modelling spreadsheets 

Some of the spreadsheets we publish contain complex data models and formulas and were originally designed without accessibility in mind. These documents may include:

  • red formatting that does not meet contrast requirements
  • use of formulas that are not exposed to assistive technologies
  • empty cells or inconsistent structure that hinder navigation
  • merged cells and missing table headers can make data difficult to understand for screen reader users

These spreadsheets are used as reference models across multiple regulated markets and are often large and technically complex. We are committed to improving accessibility in future versions. 

Content that is not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we are doing to improve accessibility

We are working alongside accessibility specialists and our website developer to fix web content that fail to meet the Web Content Accessibility Guidelines version 2.2 to a standard of AA.

Preparation of this accessibility statement

This statement was prepared on 8 September 2025 using a mix of manual and automated methods. It was last reviewed on 18 September 2025.