This accessibility statement applies to www.ofgem.gov.uk
This website is run by Ofgem and we want as many people as possible to be able to use it. This means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)
Visit AbilityNet for advice on making your device easier to use if you have a disability.
Current level of accessibility
Ofgem is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Issues with PDFs and other documents
We have built this site to be compliant with WCAG 2.1 AA standards. We have used third-party auditing and have also tested various pages and features with users who have a range of accessibility-related needs.
We are now focusing on making all new publications fully accessible and hope to achieve this no later than by the end of 2021.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
If you need information from this website in a different format, such as accessible PDF, large print, easy-read, audio recording or braille:
- email firstname.lastname@example.org
- call 020 7901 7000
We’ll review your request and respond within two working days.
You can also visit us in person, as our offices in London and Glasgow have access to audio induction loops. If you contact us before your visit, we can arrange adjustments to support your requirements.
Find out how to contact us.
In 2020 we completed a plain language audit through the Plain Language Commission, to meet its Clear English standard.
We have re-written our consumer-facing information in accordance with plain language principles and will seek Plain Language Commission accreditation for this content later in 2021. Read more about Clear English Standard accreditation and how it is measured.
How we tested this website
We last tested this website in June 2021. The tests carried out included:
- formal design review of page and component designs
- manual exploratory testing
- visual issues inspection
- keyboard testing
- screen reader testing (including JAWS and NVDA readers)
- HTML, CSS and ARIA mark-up inspection against the Web Content Accessibility Guidelines version 2.1 AA standard.
- our main website platform functionality, available at www.ofgem.gov.uk
- 20 web pages across a representative sample of templates and essential information we publish.
Content outside the scope of the accessibility regulations
The accessibility regulations do not require us to fix third-party content that is neither funded, developed or under the control of the public sector body. This might include reports, consultation responses or documents we publish from licensees.
Live video and pre-recorded media
We do not plan to add captions to pre-recorded media published before 23 September 2020 or live video streams, because they are exempt from meeting the accessibility regulations.
Other accessibility statements
Select a link to view accessibility notices for the registers we run supporting administration of government environmental schemes, and our energy company licence information register:
- Renewables and CHP Register accessibility statement
- MyRHI portal accessibility statement
- Domestic RHI application portal accessibility statement
- Non-domestic RHI register accessibility statement
- ECO register accessibility statement
- Feed-in Tariff register accessibility statement
- Boiler Upgrade Scheme (BUS) installers - accessibility statement
- electronic Public Register
Reporting and enforcement
To report an accessibility issue that isn’t listed on this page, or if you find our website accessibility levels insufficient, please contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Preparation of this accessibility statement
This statement was prepared on 17 September 2020. It was last reviewed on 21 June 2021.