If your business energy supplier has gone bust
Take a meter reading, sit tight and don’t switch
Cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.
Wait for Ofgem to appoint a new supplier
You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days, up to a maximum of 14 days. Ofgem’s safety net will protect your supply so you won’t notice anything is different.
When the new supplier contacts you
Ask about the business tariffs available to you with them. Before you agree to a new contract, you can also choose to shop around and switch if you want to. You won’t be charged exit fees.
Your business energy supply
Your business energy contract
Business Energy accounts in debt or credit
Payments through direct debit
Complaints and contacts
Citizens Advice offers free, independent advice about business energy contracts and your rights.
- Call 0808 223 1133 or use their online webchat.
- For textphone, dial 18001 followed by the helpline number.
- Someone at their Extra Help Unit could take on your case if you are having difficulties with a supplier and are in a .
You can also contact the government’s free Business Support Helplines.
For energy efficiency advice, see our page Find business energy efficiency grants and schemes.