What happens if the energy supplier to your business goes bust?

Ofgem's safety net will ensure you’ll always have an energy supply

If your business energy supplier has gone bust

  1. Take a meter reading, sit tight and don’t switch

    Cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.

  2. Wait for Ofgem to appoint a new supplier

    You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days, up to a maximum of 14 days. Ofgem’s safety net will protect your supply so you won’t notice anything is different.

  3. When the new supplier contacts you

    Ask about the business tariffs available to you with them. Before you agree to a new contract, you can also choose to shop around and switch if you want to. You won’t be charged exit fees.

     

Your business energy supply

Your business energy contract

Switching supplier

Business Energy accounts in debt or credit

Payments through direct debit

Complaints and contacts

Further help

Citizens Advice offers free, independent advice about business energy contracts and your rights. 

  • Call 0808 223 1133 or use their online webchat.
  • For textphone, dial 18001 followed by the helpline number. 
  • Someone at their Extra Help Unit could take on your case if you are having difficulties with a supplier and are in a .

You can also contact the government’s free Business Support Helplines

For energy efficiency advice, see our page Find business energy efficiency grants and schemes.

Ofgem's role

Read more about our powers to protect consumers when suppliers go out of business in our guidance. 

Ofgem's Supplier of Last Resort process

Publications and updates