Cookies on Ofgem.gov.uk
Cookies are small text files placed on your computer or mobile phone when you browse a website. Almost all websites use them.
- your search settings
- if you have accepted our terms and conditions.
Types of cookies we use
These are cookies that enable our website’s core functionality. You can disable these by changing your browser settings, but this could affect your experience of particular website functions.
Should you wish to remove or not use necessary cookies from our website, you can learn how to do this in ‘Turning Cookies Off’ below.
|alert_||Saves which banners have been closed by the user and stops them from reappearing.|
|SSESS%ID%||Drupal session identification cookie.|
|cfduid||Set by CloudFlare on behalf of Piktochart. According to CloudFlare it is used to
override any security.
These cookies help us understand how people use our website, which helps us improve your experience. The data we collect using analytical cookies is anonymised.
|_ga||Set by Google Analytics and used to distinguish users.|
|_gid||Set by Google Analytics and used to distinguish users.|
|_gat||Used to throttle request rate.|
|SIDCC||Security cookie from Google to protect users’ data from unauthorised access.|
|Unique identifiers and login information relate|
|_gat_piktov3||Temporary cookie deleted once Piktochart is loaded.|
|cf_use_ob||Set by Cloudflare on behalf of Piktochart|
|HSID, NID, PREF, VISITOR_INFO1_L IVE, CAL, CONSENT, GAPS, GEUP,
|Used by Google for
YouTube videos, Google Maps, and other related Google products.
User research cookies
These cookies help us to gather feedback from you to improve the website. This includes surveys, heat maps and occasionally recorded sessions, which help us to understand how you use the website.
|_hjid||Set by Hotjar so subsequent visits to the site, or to other pages will be recorded as the same random, unique user|
|_hjIncludedInSam ple||Whether to include the current user ID in the sample to generate funnels|
|IDE||Advertising cookie set by Google.|
All major browsers allow you to switch off and manage the cookies they accept and store. To find out how to use these options, please follow the appropriate link for your browser:
When you visit our website, a cookie message will appear on the left hand side of the page asking you to accept or reject our recommended settings. In keeping with ICO requirements, you will not be able to browse the website until you have made a decision.
The table below provides a summary of cookies that turn on or off when you accept or reject our settings.
|Cookie category||Accept recommended settings||Reject all|
If you would like to exercise any of your privacy or data protection rights in relation to our cookie use and/or request information about Ofgem's privacy policies, please contact our Data Protection Officer at firstname.lastname@example.org. Alternatively write to us at:
The Data Protection Officer
10 South Colonnade
You have a right to complain to the Information Commissioner about how we have handled your information. You can contact them at:
Information Commissioner's Office
Telephone: 0303 123 1113
Online: Live chat