Green Gas Support Scheme Privacy Notice

Publication date

Scheme name


This privacy notice explains how we will process your personal information for the purposes of Green Gas Support Scheme (“GGSS”), administered by Ofgem. This privacy notice also set out your rights as a data subject.

It applies to information we process concerning:

  • Green Gas Support Scheme applicants, scheme participants, registered users and other obligated persons;
  • individuals who contact Ofgem with a query, for example, a right of access request, regarding the Green Gas Support Scheme;
  • people who sign up to receive newsletters and regular correspondence.


The Controller for the processing of any personal information as outlined in this privacy notice is the Gas and Electricity Markets Authority, (GEMA). For ease of reference this privacy notice refers to the administrative office of GEMA, “Ofgem” throughout.

What personal information do we collect?

We will collect information directly from you:

  • when you register as a user on the GGSS Portal;
  • when you apply for a tariff guarantee or registration on the GGSS;
  • if you are an authorised signatory for an organisation making an application;
  • when you submit declarations relating to the GGSS;
  • when you contact us with an enquiry relating to the GGSS scheme and regulations;
  • when you submit periodic data or declarations as per your ongoing obligations under this scheme;
  • during any subsequent audit, for example an audit of an accredited injection/AD site;
  • when it is necessary to verify your identity (ID verification).

This information includes: 

  • your name;
  • the address of the registered equipment to produce biomethane (which may also be your home address);
  • your email address and telephone number;
  • the volume of biomethane injected;
  • the date on which the plant was commissioned;
  • the specific location of the registered equipment to produce biomethane (grid reference);
  • Meter Point Reference Number (MPRN) assigned to the registered equipment used to produce biomethane;
  • documentary evidence in support of your application;
  • for ID verification (including but not limited to):
    • your name;
    • your date of birth;
    • your photographic identification;
    • evidence of your home address.

We will also collect information directly from you when you sign up to our newsletter(s), respond to our customer satisfaction (CSAT) surveys or are part of any Ofgem working group related to the GGSS. We will collect and store your name and email address in order to send these to you, as well as your responses to questions posed relating to our performance in administering the scheme(s).

You can request your information be removed from the newsletter distribution list at any time by clicking unsubscribe at the bottom of the newsletter.

We receive information directly and indirectly when:

  • you have successfully applied for registration on the GGSS;
  • you have applied for receipt of the CSAT surveys;
  • in addition, during audits of registered equipment used to produce biomethane we may receive information indirectly via a third party who we have contracted to undertake auditing work on our behalf. This information may include further documentary evidence relating to the registered equipment used to produce biomethane, including photographs.

Why we need to collect and process your information

  • We only collect information that we need in order to carry out our functions in relation to the GGSS. Our primary function is to administer the GGSS which includes, but is not limited to, the functions below:
  • ensure any payments or issuance of certificates are timely and accurate; 
  • verify the eligibility of generating stations and installations applying for registration under the GGSS;
  • verify the volumes of Green Gas injection by any accredited station;
  • assign the correct tariff rate applicable;
  • assist us in the identification of fraud.

Your personal information will not be used for profiling, i.e. any computerised processing which may use personal information to evaluate certain things about an individual e.g. any decision relating to your registration on the GGSS.

In some cases, we use data analytics software to: 

  • identify suspected fraud;
  • improve the services we provide;
  • monitor compliance with GGSS regulations.

In order to inform future policy development of our Environmental and Social Schemes your data may be shared internally within Ofgem.

How we collect your information

We collect your information if you:

  • visit our website to allow you to make repeat visits. You can find out how we do this through the use of cookies by viewing our cookie page on the website;
  • engage with us when we carry out our statutory and administrative functions; 
  • make enquiries about, and an application(s) for registration to or for a tariff guarantee on to the GGSS;
  • submit information and data to us via the GGSS Portal;
  • use our services, for example subscribe to our RSS feeds, e-newsletters, social media sites, email alerts or request a publication from us;
  • email, fax, or telephone us, or send information to us in paper format;
  • contact us in relation to information requests, complaints and general enquiries.

How and when we will process and disclose your information

  • where the disclosure is required by law, statutory direction, court orders, or is necessary for the purposes of the administration or development of the GGSS;
  • where you give us explicit permission to disclose it;
  • for the processing and sharing of relevant information during audits

We will only share your information with the following organisations or official bodies:

  • third-party auditors who audit the information provided to us by you (we will require such third parties to agree to treat the information in accordance with this Privacy Policy);
  • Action Fraud or the Police in England or Wales or the Police in Scotland when we have found instances of suspected fraud;
  • The Department for Business, Energy and Industrial Strategy (BEIS), who may issue a notice that legally compels Ofgem to disclose specified information collected for the purposes of administering the GGSS and for application evaluation surveys;
  • The Scottish Government and their approved contractors for the Scottish Government to report on and monitor devolved heat policy in Scotland;
  • The Welsh Government;
  • Local Authorities in Great Britain (upon request);
  • The Environment Agency;
  • Department for Environment Food and Rural Affairs;
  • Department for Transport;
  • Trading Standards and the Serious Fraud Office (SFO);
  • The Energy Savings Trust (Scotland);
  • Xoserve and its subsidiary Corrella.

We may share some of your personal information with Gas Distribution Network companies to verify information you have provided for the purposes including, but not limited to, investigating suspected fraud.

BEIS have also published a privacy notice covering how they use personal data, which can be found here:  

Legal basis for processing your information

We collect and process your information under the ‘Public Task’ legal basis for processing as part of our remit as the GGSS administrator (UK GDPR, Article 6(1)(e)).

We would not be able to fulfil our obligations as the administrator of the GGSS without collecting and using your information.


Newsletters are sent to you based on your consent. Where you subscribe to GGSS newsletters, your consent is used as a basis to process your personal data. You can request to be taken off the distribution list at any time by clicking the unsubscribe link at the bottom of the newsletter.

How long do we keep your information

Your personal information is deleted when we no longer need it for our functions in administering the GGSS. As such, it is retained by Ofgem for the duration of your participation on the GGSS (up to 15 years), and for a period of 7 years thereafter.

Your rights

If we hold information about you, you have the right to:

  • be informed about the data we hold about you;
  • access the information we hold about you;
  • have your personal information corrected if it is incomplete or inaccurate;
  • ask us to restrict how we process your information;
  • object to certain ways we use your information;
  • in some circumstances, you may have a right to object to Ofgem processing your information;

To see the full suite of new consumer rights available to you under UK GDPR, please refer to the Ofgem Privacy Policy or the ICO website.

Your information

To find out more information on how Ofgem processes personal data, please refer to the Ofgem Privacy Policy.

How to contact us

If you would like to:

The Data Protection Officer


10 South Colonnade

Canary Wharf


E14 4PU

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner. If you want to raise a concern about how we have handled your information, you can report it direct to the Information Commissioner’s Office at the following address:

Information Commissioner's Office

Wycliffe House

Water Lane




Telephone: 0303 123 1113

Online: Live chat

Changes to this privacy notice

We keep our privacy policy under regular review. This privacy notice was last updated on 24th November 2021.