Subject access requests

Mae’r dudalen yma ar gael yn Gymraeg.

General Data Protection Regulation

Subject access requests (SARs) under General Data Protection Regulation (2018) give an individual the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why an organisation is using their data, and check if the organisation is doing it lawfully.

Access to personal information

What you need to provide us with:

  • a timeframe you need the information for,
  • your full name, and
  • your original signature (not needed for online and email requests).

If you would like to make a Subject Access Request please email (or if the request is related to ECO schemes) or alternatively, write to us at:

Freedom of Information

Freedom of Information Officer

10 South Colonnade

Canary Wharf


E14 4PU

You can also contact us to make a SAR request in an oral format on 020 7901 7295.

In most cases there will be no fee associated with a subject access request.

We endeavour to complete a SAR within the statutory one calendar month limit, or within three calendar months under a permitted extension, starting from the first working day after which the request was received.