Freedom of Information

Mae’r dudalen yma ar gael yn Gymraeg.

Freedom of Information and the Environmental Information Regulations

The Freedom of Information (FOI) Act 2000 and the Environmental Information Regulations 2004 (EIR) both came into force on January 1st 2005. They give people the right to request recorded information held by public authorities. As a government department, we qualify as a public authority.

FOI is designed to help people get a better understanding of how public authorities carry out their duties and make decisions.

Information requests

If you are a consumer and you have an issue to resolve with an energy company please refer to the Consumer Advice section.

If you would like to make a FOI or EIR request, email us at or alternatively, write to us at:

Freedom of Information
Freedom of Information Officer
10 South Colonnade
Canary Wharf
E14 4PU

Phone: 020 7901 7000

We endeavour to complete an information request within the statutory 20 working day limit, or within 40 working days under a permitted extension, starting from the first working day after which the request was received. All requests must be made in writing, as per section 10 of the Freedom of Information Act.

If you're not happy with our response

If you are unhappy with a decision made for an FOI or EIR request, you can ask for an internal review. Tell us by email:

We endeavour to complete the review in 20 working days. A senior legal adviser who is not initially involved in the case carries out reviews. They can either instruct the FOI team to carry out further work where necessary or decide that what has already been done is satisfactory. In either case, the applicant will be informed of the decision in writing.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Making a complaint about Ofgem

If you are unhappy with the way that we have reached an FOI or EIR request decision, follow our guidance at Complaints about Ofgem.