What happens if the energy supplier to your business goes bust?

Ofgem's safety net will ensure you’ll always have an energy supply

Advice for households

Domestic energy customer? View our guidance and support for if your energy supplier goes bust

If your business energy supplier has gone bust

  1. Take a meter reading, sit tight and don’t switch

    You will continue to move to your chosen supplier if you already have a switch in progress.

  2. Wait for Ofgem to appoint a new supplier

    You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days, up to a maximum of 14 days. Ofgem’s safety net will protect your supply so you won’t notice anything is different. If Ofgem finds you a new supplier, your new supplier will contact you directly. 

    In exceptional circumstances, we may appoint an administrator to run your existing supplier rather than move you to a new one. If this happens, your existing supplier will contact you about this and explain what is happening.   

  3. When the new supplier contacts you

    Ask about the business tariffs available to you with them. Before you agree to a new contract, you can also choose to shop around and switch if you want to. You won’t be charged exit fees.

     

Recent supplier exits and take-over suppliers

When Old supplier Customer base New supplier
18 October GOTO Energy (UK)
  • c22,000 domestic
Shell Energy from 21 October 2021
14 October Daligas Limited
  • c9,000 domestic
  • non-domestic
Shell Energy from 17 October 2021
13 October Pure Planet
  • c235,000 domestic
Shell Energy from 17 October 2021
13 October Colorado Energy
  • c15,000 domestic
Shell Energy from 17 October 2021
29 September ENSTROGA
  • c6,000 domestic
E.ON Next
29 September Igloo Energy
  • c179,000 domestic
E.ON Next
29 September Symbio Energy
  • c48,000 domestic
  • non-domestic
E.ON Next
22 September Avro Energy 
  • c580,000 domestic
Octopus Energy
22 September  Green Supplier Limited ('Green.')
  • c255,000 domestic 
  • non-domestic 
Shell Energy
14 September  People's Energy
  • c350,000 domestic 
  • c1,000 non-domestic
British Gas
14 September  Utility Point
  • c220,000 domestic
EDF
7 September  PFP Energy
  • 82,000 domestic 
  • 5,600 non-domestic 
British Gas
7 September  MoneyPlus Energy
  • c9,000 domestic
British Gas
9 August  Hub Energy
  • c6,000 domestic
  • c9,000 non-domestic
E.ON Next
27 January  Green Network Energy
  • c360,000 domestic
  • non-domestic
EDF
27 January Simplicity Energy
  • c50,000 domestic
British Gas Evolve

Your business energy supply

Your business energy contract

Switching supplier

Further help

Citizens Advice offers free, independent advice about business energy contracts and your rights in England and Wales. 

  • Call 0808 223 1133 or use their online webchat.
  • For textphone, dial 18001 followed by the helpline number. 
  • Someone at their Extra Help Unit could take on your case if you are having difficulties with a supplier and are in a .

You can also contact the government’s free Business Support Helplines

In Scotland, Advice Direct Scotland can help:

For energy efficiency advice, see our page Find business energy efficiency grants and schemes.

Business Energy accounts in debt or credit

Payments through direct debit

Complaints and contacts

Ofgem's role

Read more about our powers to protect consumers when suppliers go out of business. 

How you’re protected when energy firms collapse

Publications and updates