If your supplier has gone bust
Take a meter reading, sit tight and don’t switch
Cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.
Wait for Ofgem to appoint a new supplier
You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days. Ofgem’s safety net will protect your supply and any credit balance.
When the new supplier contacts you
Ask to be put on their cheapest tariff or shop around and switch if you want to. You won’t be charged exit fees.
They’ll also explain how they will manage your account balance, including any credit refunds.