What happens if your energy supplier goes bust
If your supplier goes out of business Ofgem's safety net will ensure you’ll always have an energy supply. This guide explains what to expect if it happens to you.
Advice for business customers
Business energy customer? View our guidance and support for if your business energy supplier goes bust
If your supplier has gone bust
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Take a meter reading, sit tight and don’t switch
You will continue to move to your chosen supplier if you already have a switch in progress.
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Wait for Ofgem to appoint a new supplier
You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days. Ofgem’s safety net will protect your supply and any credit balance. If Ofgem finds you a new supplier, your new supplier will contact you directly.
In exceptional circumstances, we may ask the Court to appoint an administrator to run your existing supplier rather than move you to a new one. If this happens, your existing supplier will contact you about this and explain what is happening – you will be free to switch to another supplier as you wish and your credit balance will be protected.
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When the new supplier contacts you
Ask to be put on their cheapest tariff or shop around and switch if you want to. You won’t be charged exit fees.
They’ll also explain how they will manage your account balance, including any credit refunds.
Recent supplier exits and take-over suppliers
Bulb Energy entered energy supply company administration under a Special Administration Regime on 24 November 2021. This special process protects essential services that may otherwise be interrupted if normal insolvency processes were used. Bulb serve around 1.6 million domestic customers and 12 thousand non-domestic customers. View our guidance for Bulb Energy customers.
Your supply
Account records and meter readings
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Government and social schemes
Complaints and contacts
Ofgem's role
Read more about our powers to protect consumers when suppliers go out of business.