Hub Energy, a gas and electricity supplier with around 6,000 domestic customers, and 9,000 non-domestic customers, is ceasing to trade.
Under Ofgem’s safety net, the energy supply of Hub Energy’s customers will continue and outstanding credit balances of domestic customers will be protected.
Ofgem will choose a new supplier to take on all of Hub Energy’s customers. This supplier will contact these customers shortly after being appointed.
Ofgem’s advice to Hub Energy’s customers in the meantime is to:
- Not switch to another energy supplier until a new one has been appointed and you have been contacted by them in the following weeks.
- Take a meter reading ready for when your new supplier contacts you.
This will make the process of transferring customers over to the chosen supplier, and paying back any outstanding credit balances, as smooth as possible.
Neil Lawrence, Director of Retail at Ofgem, said:
“I understand that a supplier going out of business is unsettling for customers, however Hub Energy customers do not need to worry. Under our safety net we’ll make sure your energy supplies continue and if you are a domestic customer and have a credit on your bill with Hub this is protected and you will not lose the money that is owed to you by Hub.
“Ofgem will now choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”
Customers who have questions should visit the FAQs on our website. Or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.
Notes to editors
- Hub Energy customers should take meter readings today and wait until their new supplier contacts them. Once they have been contacted, customers can ask to be put on their new supplier’s cheapest deal or shop around for a better deal from another supplier. They will not be charged exit fees for switching away from their new supplier.
- Ofgem's safety net will make sure customers will always have an energy supply, domestic customers’ credit balances are protected and that the process in moving over to the appointed supplier is as smooth and hassle free as possible.
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