What happens if your energy supplier goes bust

If your supplier goes out of business Ofgem's safety net will ensure you’ll always have an energy supply. This guide explains what to expect if it happens to you.

Advice for business customers

Business energy customer? View our guidance and support for if your business energy supplier goes bust

If your supplier has gone bust

  1. Take a meter reading, sit tight and don’t switch

    Cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.

  2. Wait for Ofgem to appoint a new supplier

    You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days. Ofgem’s safety net will protect your supply and any credit balance. If Ofgem finds you a new supplier, your new supplier will contact you directly. 

    In exceptional circumstances, we may ask the Court to appoint an administrator to run your existing supplier rather than move you to a new one. If this happens, your existing supplier will contact you about this and explain what is happening – you will be free to switch to another supplier as you wish and your credit balance will be protected. 

  3. When the new supplier contacts you

    Ask to be put on their cheapest tariff or shop around and switch if you want to. You won’t be charged exit fees. 

    They’ll also explain how they will manage your account balance, including any credit refunds. 

Recent supplier exits and take-over suppliers

When Old supplier Customer base New supplier
18 October GOTO Energy (UK)
  • c22,000 domestic
Shell Energy from 21 October 2021
14 October Daligas Limited
  • c9,000 domestic
  • non-domestic
Shell Energy from 17 October 2021
13 October Pure Planet
  • c235,000 domestic
Shell Energy from 17 October 2021
13 October Colorado Energy
  • c15,000 domestic
Shell Energy from 17 October 2021
29 September ENSTROGA
  • c6,000 domestic
E.ON Next
29 September Igloo Energy
  • c179,000 domestic
E.ON Next
29 September Symbio Energy
  • c48,000 domestic
  • non-domestic
E.ON Next
22 September Avro Energy 
  • c580,000 domestic
Octopus Energy
22 September  Green Supplier Limited ('Green.')
  • c255,000 domestic 
  • non-domestic 
Shell Energy
14 September  People's Energy
  • c350,000 domestic 
  • c1,000 non-domestic
British Gas
14 September  Utility Point
  • c220,000 domestic
7 September  PFP Energy
  • 82,000 domestic 
  • 5,600 non-domestic 
British Gas
7 September  MoneyPlus Energy
  • c9,000 domestic
British Gas
9 August  Hub Energy
  • c6,000 domestic
  • c9,000 non-domestic
E.ON Next
27 January  Green Network Energy
  • c360,000 domestic
  • non-domestic
27 January Simplicity Energy
  • c50,000 domestic
British Gas Evolve

Your supply

Account records and meter readings

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Government and social schemes

Complaints and contacts

Ofgem's role

Read more about our powers to protect consumers when suppliers go out of business. 

How you’re protected when energy firms collapse

Publications and updates