What happens if your energy supplier goes bust

If your supplier goes out of business Ofgem's safety net will ensure you’ll always have an energy supply. This guide explains what to expect if it happens to you.

If your supplier has gone bust

  1. Take a meter reading, sit tight and don’t switch

    Cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.

  2. Wait for Ofgem to appoint a new supplier

    You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days. Ofgem’s safety net will protect your supply and any credit balance.

  3. When the new supplier contacts you

    Ask to be put on their cheapest tariff or shop around and switch if you want to. You won’t be charged exit fees. 

    They’ll also explain how they will manage your account balance, including any credit refunds. 

Recent supplier exits and take-over suppliers

When Old supplier Customer base New supplier
22 September Avro Energy
  • c580,000 domestic
Octopus Energy
22 September Green Supplier Limited ('Green.')
  • c255,000 domestic 
  • non-domestic 
Shell Energy
14 September  People's Energy
  • c350,000 domestic 
  • c1,000 non-domestic
British Gas
14 September  Utility Point
  • c220,000 non-domestic
7 September  PFP Energy
  • 82,000 domestic 
  • 5,600 non-domestic 
British Gas
7 September  MoneyPlus Energy
  • c9,000 domestic
British Gas
9 August  Hub Energy
  • c6,000 domestic
  • c9,000 non-domestic
E.ON Next
27 January  Green Network Energy
  • c360,000 domestic
  • non-domestic
27 January Simplicity Energy
  • c50,000 domestic
British Gas Evolve

Your supply

Account records and meter readings

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Complaints and contacts

Ofgem's role

Read more about our powers to protect consumers when suppliers go out of business in our guidance. 

Ofgem's Supplier of Last Resort process

Publications and updates