Ofgem appoints Scottish Power to take on customers of Entice Energy and Orbit Energy

Press release

Publication date

Company

Entice Energy Supply Limited Orbit Energy Limited Scottish Power

Industry sector

Supply and Retail Market

Ofgem has appointed Scottish Power to take on supplying Entice Energy and Orbit Energy’s combined total of approximately 70,400 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Funds that current and former domestic customers of the suppliers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier. 

For existing Entice Energy and Orbit Energy customers, energy supplies will continue as normal. Entice Energy customers were switched to Scottish Power as of Sunday 28 November 2021 and Orbit Energy customers will be switched as of Wednesday 1 December 2021.

Customers of both Entice Energy and Orbit Energy will be contacted over the coming days about the changes. If customers wish to switch supplier, they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.

Neil Lawrence, Ofgem’s director of retail, said: 

“I am pleased to announce we have appointed Scottish Power for the customers of Entice Energy and Orbit Energy. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and customer credit balances will be honoured. 

“Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

Contact details and further information for customers can be found at:

Entice Energy customers

Orbit Energy customers

In an emergency situation:

  • If you have a power cut, please contact 105 to be put through to your local power distributor.
  • If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.
  • Visit the Scottish Power website for information on what to do in an emergency.

Notes to editors

  • Entice Energy customers were supplied by Scottish Power as of Sunday 28 Number 2021 and Orbit Energy customers as of Wednesday 1 December 2021. Accounts will be fully set up in due course. Scottish Power will be in touch with customers in the coming days.
  • Any questions Entice Energy or Orbit Energy customers have should be directed to Scottish Power.
  • Funds that current and former domestic customers of Entice Energy and Orbit Energy have paid into their accounts will be protected, where they are in credit.
  • Ofgem sets the level of the price cap, which protects customers on default as well as deemed tariffs, twice per year based on the latest estimated costs of supplying energy. 
  • Current and former customers who owe money, or are in debit to Entice Energy or Orbit Energy, should wait to hear from Scottish Power or their outgoing supplier’s administrators.
  • Scottish Power will be in touch with customers with direct debits to explain how to set up their account.
  • Customers can find support and advice on the Ofgem website, facebook and twitter feed, @ofgem. Alternatively, if they need extra help, in England and Wales they can contact Citizens Advice on 0808 223 1133 or email them via webform, in Scotland they can contact Advice Direct Scotland on 0808 196 8660 or use their online webchat.
  • More information for Entice Energy and Oribit Energy customers can be found on the Ofgem website.

For media, contact 

Michelle Amos: 020 7901 1881 

Media out of hours mobile: 020 3263 9996 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

About Ofgem

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:

  • Working with Government, industry and consumer groups to deliver a net zero economy at the lowest cost to consumers.
  • Stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable.
  • Enabling competition and innovation, which drives down prices and results in new products and services for consumers.

For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal.

For energy insights and updates straight to your inbox from Ofgem, please subscribe.

Follow us on Twitter @ofgem, LinkedIn and Facebook.

Share the page