Moving to reliable and fast switching: Switching Programme business case including Design Baseline 1

Reports, plans and updates Consultation

Publication date

Industry sector

Supply and Retail Market

We want to enable consumers to switch their energy supplier reliably and quickly, including by the next day if they choose, by simplifying and harmonising the gas and electricity switching arrangements in a cost-effective manner. To this end, we have now developed a shortlist of three reform packages. These range from making improvements to industry processes supported by the existing systems, to creating new central systems, providing harmonisation of the gas and electricity switching arrangements. This shortlist of reform packages will be the focus of our analysis going forward.

This business case is an important step in the development of the new switching arrangements. The shortlisted reforms described within it represent our Design Baseline 1, and are the subject of our request for information, issued to the industry at the time of publication.