- Publication date
- 29th June 2017
- Closing date
- 27th July 2017
- Policy areas
We are seeking your views on how well the distribution network operators (DNOs) engage with their connections stakeholders to ensure they are delivering a service that meets these customers’ needs.
Helping new customers connect to the electricity network is one of the most critical services provided by DNOs. It enables new homes to be built and occupied, new businesses to start trading, new forms of generation to produce energy, and new providers to provide services to the energy system.
We expect DNOs to provide good service to all customers that are seeking a connection. The purpose of the Incentive on Connections Engagement (ICE) is to encourage this. Under the ICE, DNOs must provide evidence that they have engaged with their connection stakeholders and responded to their needs. If they fail to do this, they could incur a penalty.
DNOs submit evidence of their stakeholder engagement in two parts: a Looking Back report on their activities during the previous year demonstrating how they have met the needs of large connection customers; and a Looking Forward plan for the coming year describing the activities the DNO plans to undertake.
We are seeking your views separately on both the ‘Looking Back’ and the ‘Looking Forward’ sections of the submissions from each DNO. Your responses to this open letter will inform our assessment of each DNO’s submissions.
The closing date for responses is 27 July 2017. Responses should be sent to email@example.com.