Decision on automatic rollovers and contract renewals for micro-business consumers

Publication date
28th November 2014
Information types
Policy areas

The letter below contains our decision to modify the gas and electricity supply licences by amending standard licence condition (SLC) 1 and SLC 7A. It explains how our decision takes into account the responses to the statutory consultation published on 30 July 2014.

These modifications will require suppliers to:

  • allow micro-business consumers to give notice to terminate a contract no more than 30 days before a contract ends,

  • provide current prices and annual consumption details on renewal letters for micro-business fixed-term contracts, and

  • acknowledge a termination notice from a micro-business consumer within five working days of receipt, or as soon as reasonably practical after that.

All the changes will take effect on 30 April 2015.