Ofgem administers two social programmes that have been created by the government: the Warm Home Discount and Government Electricity Rebate. Each provides different kinds of support to domestic energy customers.
They put obligations on suppliers to help their customers meet their energy costs. We administer these programmes on behalf of the Department for Business, Energy & Industrial Strategy.
The Warm Home Discount (WHD) is a government scheme aimed at tackling fuel poverty in Great Britain.
The GER partially refunds domestic electricity customers for the cost of the government’s environmental policies. Under the scheme, suppliers must put £12 credit on domestic electricity bills in the autumns of 2014 and 2015.