For coronavirus (COVID-19) advice, please view the government response on GOV.UK
First, complain to your supplier or network. If it’s not sorted after eight weeks, the Ombudsman can help: 0330 440 1624. Citizens Advice can help anytime: 0808 223 1133.
Online scheme information: Domestic RHI
Phone: 0300 003 0744
Online scheme information: Non-Domestic RHI
Phone: 0300 003 2289
In line with government guidelines, Ofgem staff are mostly working from home and we are offering a reduced service on the phone lines.
Monday: 09:30 – 12:30 and 13:30 – 16:30
Tuesday: 09:30 – 12:30 and 13:30 – 16:30
Wednesday: 09:30 – 12:30, no afternoon service
Thursday: 09:30 – 12:30 and 13:30 – 16:30
Friday: 09:30 – 12:30 and 13:30 – 16:00
To access the registers for the above schemes, see Log in to our registers.
If you have issues accessing the registers, please contact us through the details above.
Tel: 020 7901 7310 (option 2)
Online scheme information: Renewables Obligation
Online scheme information: Fuelling and sustainability under the RO
Tel: 020 7901 7310 (option 1)
Online scheme information: Feed-In Tariff
Tel: 020 7901 7310 (option 3)
Online scheme information: Climate Change Levy and Renewable Energy Guarantees of Origin
To access the Renewables and CHP register for the above schemes, see Log in to our registers.
Questions on the scheme as a whole, and specifically on the 'Core Group', should be directed to the Department for Business, Energy and Industrial Strategy (BEIS):
Questions on how the 'Broader Group' and 'Industry Initiative' elements operate can be directed to:
Online scheme information: Warm Home Discount (WHD)
We take allegations of fraud very seriously. To find out how to report suspected fraud within a government environmental or social programme, or to learn more about our role in preventing fraud, please see our section on Counter fraud.