How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.
Green Gas Support Scheme Email: GGSS.Enquiry@Ofgem.gov.uk
Green Gas Levy Email: GGL.Enquiry@Ofgem.gov.uk
Phone: 0300 303 5997
Online scheme information: Green Gas Support Scheme and Green Gas Levy
Telephone opening hours
Monday: 09:30 – 16:30
Tuesday: 09:30 – 16:30
Wednesday: 09:30 – 12:30, no afternoon service
Thursday: 09:30 – 16:30
Friday: 09:30 – 16:00
To access the registers for the above schemes, see Log in to our registers.
If you have issues accessing the registers, please contact us through the details above.
Online scheme information: Domestic RHI
Phone: 0300 003 0744
Online scheme information: Non-Domestic RHI
Phone: 0300 003 2289
Tel: 020 7901 7310 (option 2)
Online scheme information: Renewables Obligation
Online scheme information: Fuelling and sustainability under the RO
Tel: 020 7901 7310 (option 1)
Online scheme information: Feed-In Tariff
Tel: 020 7901 7310 (option 3)
Online scheme information: Climate Change Levy and Renewable Energy Guarantees of Origin
To access the Renewables and CHP register for the above schemes, see Log in to our registers.
Questions on the scheme as a whole, and specifically on the 'Core Group', should be directed to the Department for Business, Energy and Industrial Strategy (BEIS):
Questions on how the 'Broader Group' and 'Industry Initiative' elements operate can be directed to:
Online scheme information: Warm Home Discount (WHD)
Email address: BUS.Enquiry@ofgem.gov.uk
Phone: 0330 053 2006
Online scheme information: Boiler upgrade scheme
We take allegations of fraud very seriously. To find out how to report suspected fraud within a government environmental or social programme, or to learn more about our role in preventing fraud, please see our section on Counter fraud.