To contact the Warm Home Discount team at the Department of Energy Security and Net Zero you can call the helpline or write to the address below:
Warm Home Discount helpline
Telephone: 0800 030 9322
Monday to Friday, 8am to 6pm
Find out about call charges
110552 Warm Home Discount Scheme
PO Box 26965
To enquire about Industry Initiatives or any other queries you might have that can’t be answered on our web pages contact firstname.lastname@example.org.
Reports and Data
To view annual reports, interactive charts and data on the Warm Home Discount scheme since it launched in 2011 visit the reports and data page.
We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.
We want you to be happy with the services you receive. If you are unhappy you may want to make a complaint. Find out how to complain about Ofgem.