Accessibility statement for

Mae’r dudalen yma ar gael yn Gymraeg.

This website is run by Ofgem. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)

AbilityNet (Opens in new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most of our guidance and publications are currently provided in PDF format only. These PDFs are not fully accessible
  • many older PDF and Word documents are not fully accessible to screen reader software
  • you cannot modify the line height or spacing of text
  • screen readers may not announce text in an infographic in the correct order
  • the play button for our videos will not describe the file format (audio, video, animation) or include the title of the video in the alt description
  • Highcharts charts (which we use in our Data Portal) are not fully accessible. For example, you can only use colours to distinguish between lines on graphs and blocks on bar charts, and you can’t interact with them using a keyboard
  • not all our website text is written in plain language, such as to the Plain Language Commission’s Clear English Standard, so it is not as simple to understand as it could be.
  • there are a small number of minor or cosmetic issues, for example additional slogan text mark-up on our logo links. These issues should not prevent you from understanding the content or performing any interaction.

We are working to make our content fully accessible. In the meantime, please contact us if you need this information in an accessible format.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within two working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (Opens in new window).

Visiting us in person

Our offices have audio induction loops in our external meeting rooms and some of our office spaces. If you contact us before your visit we can arrange adjustments to support your requirements.

Find out how to contact us.

Technical information about this website’s accessibility

Ofgem is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (Opens in new window), due to the non-compliance listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have guidance documents published as PDF and Word documents. 

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 (Opens in new window) if they’re not essential to providing our services.

Issues with interactive tools or site functionality

Following our independent audit and as part of our continuous improvement to the website we aim to resolve outstanding accessibility issues by June 2021.

This includes but is not limited to:

Ensuring interactive elements are suitably tagged and labelled for users reliant on screen readers and speech-input technology. This includes instructions on how to use these elements where relevant. For example, issues may include skip links in page menus, fields and buttons on search result and publication pages and non-marked up additional slogan text on the website Ofgem logo.

Ensuring HTML mark-up is suitably applied to page content so people using screen readers can recognise and more easily navigate structured content. This includes identifying our main menu from other menus, pagination on search pages or libraries or text on buttons, in numbered or bulleted lists and paragraphs.

Ensuring embedded images and infographics are accessibly labelled with descriptors, and that content is structured to read in the correct order by screen readers and other assistive technology. If we cannot revise our infographics to meet accessibility requirements by June 2021, we will review other accessible options. 

Video players. Ensuring the play button on videos gives the title of the video to be played, or the format  - such as if the medium to be played is a video, audio track, animation or something else. If we cannot revise our video player to meet accessibility requirements by June 2021, we will review other accessible options.

Ability to zoom. Ensuring content is not overwritten, cropped or lost when zooming at 400%.  

Clickable interactive areas (For example, interactive icons and menus). Ensuring clickable areas are enlarged to improve navigation experience for people with impaired muscle or hand control using a mouse or mobile touch device, or who are reliant on screen readers. 

Highcharts charts (which we use in our Data Portal) are not fully accessible. For example, you can only use colours to distinguish between lines on graphs and blocks on bar charts. Charts can’t be interacted with using a keyboard. We plan to review Highcharts’ accessibility capabilities by June 2021. If Highcharts cannot meet accessibility requirements, we will review other accessible options.

Issues with plain language

Not all our website text or publications meet plain language standards, so they are not as simple to understand as they could be.

In 2020 we will complete a plain language audit through the Plain Language Commission. We will prioritise the consumer advice content on our website and our essential corporate publications, such as our corporate plan and annual report. By June 2021, we plan to have reviewed and replaced this content to meet the Commission’s Clear English standard.

We are also signing up to the Commission’s website accreditation scheme, to demonstrate our commitment to using clear and simple language. Read more about Clear English Standard accreditation and how it is measured.


Content that’s not within the scope of the accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Third-party content

The accessibility regulations do not require us to fix third-party content that is neither funded, developed or under the control of the public sector body. For example, this might include reports or documents we publish from licensees.

Live video and pre-recorded media

We do not plan to add captions to pre-recorded media published before 23 September 2020 or live video streams, because they are exempt from meeting the accessibility regulations.

How we tested this website

We last tested this website in December 2019. We commissioned Optisource Technology and Redweb to carry out the tests. It included a PC desktop review on Windows, Chrome and Firefox internet browsers using a variety of accessibility and audit testing tools, to undertake:

We tested:

  • our main website platform functionality, available at
  • 20 web pages across a representative sample of templates and essential information we publish.
  • 50 documents

Other accessibility statements

Select a link to view accessibility notices for the registers we run supporting administration of Government environmental schemes, and our energy company licence information register:

Last updated: 17 September 2020 | Next review: 17 September 2021