Contact us

If you have been disconnected or are off supply, please contact:

• Citizens Advice Consumer Service on 0808 223 1133 or use their online webchat. For textphone, dial 18001 followed by the helpline number.
• Advice Direct Scotland on 0808 196 8660 or use their online webchat.

If you have an enquiry relating to Ofgem’s policies or functions, email us at consumeraffairs@ofgem.gov.uk, call 020 7901 7295, or write to our London office at 10 South Colonnade, Canary Wharf, London, E14 4PU.

If you have an enquiry relating to an environmental or social scheme administered by Ofgem, please visit the Environmental and social scheme contacts page.

Telephone opening hours

Contacting us during the Christmas and New Year period

You can contact us by email throughout the Christmas and New Year period, and we will respond as soon as possible. Our telephone lines be open during the below hours.  

Our telephone lines will be closed from 12.30pm on Wednesday 24 December 2025 and will reopen at 9.30am on Monday 29 December 2025.

They will close again from 12.30pm on Wednesday 31 December 2025 and will reopen at 9.30am on Monday 5 January 2026. 

Usual telephone opening hours

We may limit contact with you if you act in an unreasonable way that puts our staff at risk. Read our unacceptable behaviour policy. 

If you have a request for a member of Ofgem to speak at an event, please make a speaker request. 

We regularly share corporate news and post general advice to help consumers get the most out of their energy services via our news and views pages and social media channels: 

• @Ofgem on X (formerly Twitter)
• @Ofgem on LinkedIn
• @EnergyAwareAdvice on Facebook

Sometimes a scammer might try to contact you by knocking on your door, calling you on the phone, approach you via social media, email, a pop-up message on a website, or a text message pretending to be from Ofgem. For example, they may suggest you switch your energy supplier or ask for your bank details.  

Check if you’ve been scammed 

Here are some things to be aware of: 

• Ofgem will never sell you energy, ask for personal information, your personal bank details, or come to your property
• if you suspect you have been contacted by someone pretending to be from Ofgem reject, refuse or ignore the contact 

If you think you have been a victim of fraud 

You should: 

• contact your bank immediately
• call Action Fraud on 0300 123 2040 or use their online form
• report internet scams and phishing by forwarding suspicious emails to report@phishing.gov.uk
• always call 999 in an emergency, if you feel threatened or unsafe
• tell us by email consumeraffairs@ofgem.gov.uk or by calling 020 7901 7295