Open letter: Good practice expectations for non-domestic suppliers on issues surrounding debt management and disconnection of customers
Correspondence and other
Publication date
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Supply and Retail Market
This open letter to non-domestic suppliers sets out good practice expectations for non-domestic suppliers on issues surrounding debt management and disconnection of customers.
We expect suppliers to apply the good practices we have identified in this area. We will continue to monitor, via cases we receive from Citizens Advice, the Ombudsman and other sources, to see whether suppliers are applying good practice in their approaches to non-domestic disconnection. For clarity, this letter does not set any further obligations on suppliers.
If you wish to discuss the contents of this letter further, then please contact Paul Redmayne (nondomesticretailpolicy@ofgem.gov.uk).