Ofgem appoints E.ON Next to take on customers of Hub Energy

Press release

Publication date


Industry sector

Supply and Retail Market

Ofgem has appointed E.ON Next to take on supplying Hub Energy’s approximately 6,000 domestic customers and 9,000 non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

E.ON Next is offering customers a competitive tariff. Outstanding credit balances, including money owed to both existing and former domestic and non-domestic customers of Hub Energy, will also be honoured.

For existing customers of the failed supplier, energy supplies will continue as normal as they switch over to E.ON Next on 13 August 2021. 

Customers of Hub Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they can shop around, but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.

Neil Lawrence, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed E.ON Next as the new supplier for customers after Hub Energy entered insolvency. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and all domestic and non-domestic customer credit balances held on their accounts will be protected by E.ON Next.

“E.ON Next will be in contact with customers over the coming days to assist them. Customers can ask E.ON Next to put them onto another tariff, but should customers wish to switch, we advise waiting for the transfer from Hub Energy to be completed. For urgent queries please contact E.ON Next directly.”

Hub Energy customers can access more information at eonnext.com/hubenergy or by calling 0808 5015 308. In an emergency situation please use the emergency contacts listed on the E.ON Next website.

The new supplier will be in touch with customers with direct debits to explain how to set up their account. Customers are advised not to cancel their direct debits as their new suppliers will aim to transfer these.

More information for Hub Energy customers can be found on the Ofgem website.

Notes to editors

  • Hub Energy’s customers will be supplied by E.ON Next as of 13 August 2021. Accounts will be fully set up over the coming weeks. E.ON Next will be in touch with customers in the coming days.
  • Any questions Hub Energy customers have should be directed to E.ON Next’s website: eonnext.com/hubenergy or by calling 0808 5015 308.
  • The new supplier will honour the credit balances of current and former domestic and non-domestic customers of the failed supplier.
  • Current and former customers who owe money, or are in debit to Hub Energy should wait to hear from Hub Energy’s administrators.
  • The new supplier will be in touch with customers with direct debits to explain how to set up their account.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem

Further information

For media, contact

Ben Tritton: 07388 851167 / ben.tritton@ofgem.gov.uk

Media out of hours mobile: 0792 882 9894 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide and Energy advice for businesses.  Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

About Ofgem

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:

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