We have appointed Shell Energy to take on the 255,000 domestic customers and a small number of non-domestic customers of Green Supplier Limited (‘Green’), which is ceasing to trade.
This appointment will take effect on 27 September 2021.
This guide will answer some of your questions on what happens now.
Accounts in debt or credit
Payments through direct debit
Complaints and contacts
Shell Energy will contact Green customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Shell Energy customer contact team.
0330 094 5804 or at Green@shellenergy.co.uk
We will publish contact details here when these are available.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
Visit the energyadvice.scot website
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.