Green Supplier Limited customers: Your questions on new supplier Shell Energy


Publication date


Industry sector

Supply and Retail Market

We have appointed Shell Energy to take on the 255,000 domestic customers and a small number of non-domestic customers of Green Supplier Limited (‘Green’), which is ceasing to trade.

This appointment will take effect on 27 September 2021.

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Smart meters

Complaints and contacts


Shell Energy will contact Green customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Shell Energy customer contact team. 

0330 094 5804 or at

Green’s administrators 

We will publish contact details here when these are available.

Further help and advice 

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact: 

Citizens Advice if you are based in England and Wales. 

Advice Direct Scotland if you are based in Scotland. 

Ofgem's role 

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process