How to switch
Information you need
It's useful to have the following information:
- Your postcode.
- The name of your current supplier.
- The name of your current energy tariff.
- Your annual energy usage or costs.
You can find your tariff, supplier and annual information on a recent energy bill. Log into your online account if you don’t get paper bills.
If you aren't sure about your current supply details, see Finding your energy supplier or network operator.
Find tariffs and suppliers
Use a comparison website or phone different energy suppliers to find out what you can save by switching.
You can ask your supplier if they will match an offer if you find one that’s better elsewhere.
In March 2022, Ofgem received notification from Runpath Digital Limited that they will withdraw from the Confidence Code. As of 28 March 2022, Runpath Digital Limited has not been a Confidence Code accredited provider.
Weigh up your options
Think about things like:
- A supplier’s customer service.
- If the offer is the cheapest, environmentally-friendly or flexible to leave without an exit fee.
- If you can get cashback or other free incentives as part of your switch offer.
- If there is a switching guarantee. Some suppliers offer this to help you switch with confidence.
Confirm your switch
The last step is to confirm your contract and payment method. Paying by Direct Debit usually saves money.
Your new supplier will contact you with a switching date. It can take up to 21 days to complete a switch. In most cases, it’s around 17 days.
If you change your mind
You have 14 days to cancel from when you agree to a contract.
Help with switching
Sales calls and doorstep sellers: our tips
Mis-sold energy and unwanted sales contact
If you think you think you have been mis-sold an energy deal, contact the supplier to put it right. If you are unhappy with their response, make a complaint.
If you think you are a victim of fraud or have been contacted by someone trying to scam you:
- Call Action Fraud on 0300 123 2040 or use their online form.
- In Scotland, call Police Scotland on 101.
- Always call 999 in an emergency, if you feel threatened or unsafe.
For general advice on managing unwanted calls and messages, visit the Ofcom website.
To manage unsolicited marketing and sales mailings, sign up for the Mailing Preference Service.