Request a review
If we’ve made any decision for the Domestic Renewable Heat Incentive (RHI) that you think is incorrect (eg, rejecting your application, revoking a previously approved application, imposing a sanction) you can request a review.
Process for requesting a review
Complete our request form below and send it to us within 28 days of receiving our decision. Contact details are on the form. In it you must specify:
- the decision you wish to be reviewed
- the grounds on which you’re making the application for review (please provide as much detail as possible)
- any evidence that you wish to be considered as part of the review. This could include, but is not limited to, information, records, or other documentation to support why you think the original decision was incorrect or why it should be reconsidered.
Please note, we can only accept review requests from the named members email account.
Therefore, if your review request concerns an existing Domestic RHI accreditation, please contact us from the email address registered on the account in question.
Your review request will be acknowledged within 2 working days and we will aim to reach a decision within 20 working days. We may contact you with additional questions or clarifications during this time.
In circumstances where we are unable to provide a full response within 20 working days, we will provide an update within this time.
If the decision is unchanged
If you feel we have been unable to resolve your review and you are not satisfied with the outcome, you can escalate the matter to the Parliamentary and Health Service Ombudsman via your MP.