Open letter: creating incentives for suppliers to improve switching performance

Publication date
6th December 2017
Information types
Policy areas

We are committed to making the energy market work better for consumers by improving their experience of switching, leading to greater engagement in the retail energy market.

This open letter introduces and seeks stakeholders’ views on Ofgem’s proposals to create incentives for suppliers to improve switching performance by introducing automatic compensation for consumers and publishing suppliers’ switching performance.