Open letter: creating incentives for suppliers to improve switching performance
- Content:
- Correspondence and other
- Publication date:
- Last updated:
- Topic:
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Consumer protection
- Industry sector:
- Supply and Retail Market
We are committed to making the energy market work better for consumers by improving their experience of switching, leading to greater engagement in the retail energy market.
This open letter introduces and seeks stakeholders’ views on Ofgem’s proposals to create incentives for suppliers to improve switching performance by introducing automatic compensation for consumers and publishing suppliers’ switching performance.