Cookies in use on this website

Mae’r dudalen yma ar gael yn Gymraeg.

Cookies are small text files which are placed on your computer or mobile phone when you browse a website. Almost all websites use them.

Our website ( uses cookies. They help us to provide, protect and improve your online experience with us.

For example, we use cookies to remember:

  • your search settings
  • if you have accepted our terms and conditions
  • your preferences for text size.

Giving us permission to use cookies

If you adjust the settings on your browser (such as Internet Explorer or Google Chrome) to accept cookies we take this and your continued use of our website to mean that you are fine with this. Should you wish to remove or not use cookies from our website, you can learn how to do this in ‘Turning Cookies Off’ below.  Doing so will likely mean that our website will not work as you would expect.

You will see a cookie notification dropdown on the website if you delete your stored cookies, if the cookies have expired or if we make significant changes to cookies on our website.

Cookies we use




Session Management




This helps us to keep your experience of the Ofgem website consistent when you are browsing the website.

When you close your browser

Notifications and Alerts




This remembers whether you have dismissed the cookie notification.

90 Days


This remembers whether you have dismissed the notification banner.

90 Days

Usability and Accessibility



has_js Drupal

This remembers whether you have Javascript enabled on your browser.

When you close your browser


This remembers the text size you select in the accessibility settings.

7 Days





This helps us to remember your browser, so that data within Google Analytics can be consistent between sessions.

2 Years


This tells Google Analytics how frequently to send data from the website to be recorded.

10 minutes


This cookie is used to combine session IDs which help group the entire user journey.

1 Day


This cookie is used to help record visitors' use of the website.

2 Years 7 months


Security cookie to protect users data from unauthorised access.

90 Days


This reminds YouTube where to resume your video.

28 months


These cookies store preferences, security settings and provide information for YouTube, Google Analytics and other Google Apps and Services.

2 Years




SI_[intercept ID]_intercept

This is used to prevent surveys being repeatedly displayed.

2 Years


This supports use of the ‘Save and Continue’ and ‘Ballot Box Stuffing’ features.

7 Days


This stores which pages you have viewed in your current browsing sessions.

When you close your browser

QSIPopUnder_SI_[intercept ID]

This tracks specific actions which result in a ‘popUnder intercept’ being shown.

When you close your browser

Survey ID, SurveySessionsTaken

These support in tracking a survey over multiple pages.

When you close your browser





This is used identify users signed into Disqus

1 Year


This cookie is used allow users to opt-out of tracking

1 Year


This allows Disqus to monitor internal statistics for anonymous users

1 Year


This cookie is used to check whether your browser accepts 3rd-party cookies

When you close your browser


Monitors page use for content quality.

When you close your browser









ScorecardResearch is a service provided by comScore, Inc ("comScore"). comScore uses a combination of cookies and web beacons to count when user visit our website, our mobile site and any SoundCloud players embedded on third party sites. The information generated by the cookie about your use of the Website (including your IP address) is transmitted to and stored by comScore on servers in the United States. Please note that comScore only stores your obfuscated IP address. This is sufficient to identify (approximately) the country from which you are visiting our sites or accessing our players, but is not sufficient to identify you, or your computer or mobile device, individually.

2 Years



2 Years



Quantcast Measurement is an audience measurement service provided by Quantcast Corporation (“Quantcast”). Quantcast uses cookies to help us better understand our users, and to help us keep SoundCloud® and our marketing messages relevant to your use of the Platform. The information generated by the cookie about your use of the Website (including your IP address) is transmitted to and stored by Quantcast on servers in the United States. Quantcast will use this information, together with information it collects from other websites that you may visit, for the purpose of evaluating your behaviour across the web and compiling reports for us on website activity. All information provided by Quantcast is aggregated and Quantcast does not provide us with any information relating to your activity on any other website.

1 Year



Helps us improve the content on our sites, by giving us basic tracking information. For example, the number of times you have visited, which search engine you came from, and the keyword you used.

When you close your browser


6 Months


Used in relation to the display of audio files streamed from Soundcloud on our site

10 Years



1 Year





This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

When you close your browser


These cookies help Piktochart provide users with a better user experience.

When you close your browser

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics which help us to continuously improve our website. This includes tracking things like:

  • how many people have visited our website
  • what type of technology they are using (e.g. Mac or Windows which helps to identify when our website isn't working as it should for particular technologies)
  • how long they spend on the website
  • what page they look at, etc.

 Analytics programmes also tell us, on an anonymous basis, how people have reached our website (e.g. from a search engine) and whether they have visited before. The tool we use is Google Analytics.

To find out more about the cookies Google uses visit Google’s Cookie Privacy and Terms.

You can opt out of Google Analytics tracking by installing this add-on.

On specific pages we also use Qualtrics.  Qualtrics allows us to ask for your feedback through a survey when you have taken specific actions, such as completing a form. It helps us to understand how satisfied you feel about your interaction with the website or a service, and to learn more about the effectiveness of your interaction.

To find out more about the cookies Qualtrics uses, visit Qualtric’s Privacy Policy

Across the Ofgem Site we use Quantcast Measure to better understand our audiences and how we can better write for you. If you do not wish your visits to the Ofgem site to included, could can Opt Out of Quantcast's Interest Based Tracking.

To find out more about the cookie Quantcast uses, visit Quantcast's Privacy Policy.

Turning cookies off

All major browsers allow you to switch off and manage the cookies that they accept and store. To find out how to use these options, please follow the appropriate link for you browser:

Changes to this cookie policy

We regularly review our cookie policy. We last updated our cookie policy on 23 May 2018.

Ofgem’s privacy policy

If you want to find out more about privacy at Ofgem, please see our Privacy Policy.

How to contact us

If you want to request information about our cookie policy, you can email us or write to:

Head of Knowledge Management
10 South Colonnade
Canary Wharf
E14 4PU

Tel: 020 7901 7011