Ofgem set targets achieve first step in npower customer service improvements
Sarah Harrison, senior partner in charge of enforcement said: “Ofgem is encouraged to see that npower has met our targets aimed at reducing late bills and we note their progress on reducing complaint numbers. But this is only a first step to turning round their customer service and billing performance. We will monitor their progress and continue our investigation into the reasons why npower’s problems occurred.”
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Notes to editors
- Npower has published its performance against Ofgem’s targets on its website:
- Ofgem announced the targets and the opening of an investigation in June.