Investigations and enforcement data

We investigate energy companies when we believe they may be breaching their licence conditions to supply gas and electricity, are acting anti-competitively or are breaching consumer protection law.

Below you can find details of the fines we have issued since 2010 and the penalty and redress payments made by companies either directly to consumers or to programmes and funds which would benefit them.

As well as imposing penalties or securing redress for consumers through our statutory enforcement powers, we can also secure results through alternative action. This can result in a company swiftly putting things right for consumers, including compensation where appropriate, without us finding a breach. Not all results secured through alternative action are listed below.

To find out more on how we select and carry out our investigations, as well as the alternative action we take, see our Enforcement guidelines.

Total fines and redress payments since 20101

Chart

Javascript is required to render chart Total fines and redress payments since 2010.

Source: Investigations and enforcement data.

Information correct as of: 17 February 2017

This graph details the financial penalties that we have imposed on energy companies since 2010. These include fines (penalties which are directly paid to the Treasury) and redress payments (where we come to an arrangement with a company to take action that will directly benefit consumers), such as payments to social programmes like the Warm Home Discount.

Policy Areas:

  • Enforcement

Data Table

Total fines and redress payments since 2010
Fines (£)Redress payments (£)Total payments (£)
201015,000,000200,00015,200,000
201110,000,0003,638,00013,638,000
201210,200,0016,559,50016,759,501
201311,000,00122,000,00033,000,001
2014925,00434,809,90035,734,904
20155,000,02666,927,35371,927,379
20168 51,957,992 51,958,000
201714,799,9994,800,000

Fines and redress by company

CASE DECISION DATE COMPANY CASE TYPE FINE (£) REDRESS PAYMENT (£) TOTAL (£)
2017 February Western Power Distribution Error in distribution charges 0 300,000 300,000
2017 January British Gas Missed Deadlines 1 4,499,999 4,500,000
2016 December Ovo Guaranteed Standards 0 58,000 58,000
2016 October Co-operative Energy Transfers, Billing and Complaints Handling 0 1,800,000 1,800,000
2016 September E.ON Guaranteed Standards 0 3,100,000 3,100,000
2016 June ScottishPower Standards of Conduct, Complaints Handling and Final Bills 1 17,999,999 18,000,000
2016 March National Grid Failure to meet price control target 0 3,000,000 3,000,000
2016 January Npower Standards of Conduct, Complaints Handling and Final Bills 7 25,999,993 26,000,000
2015 December BES Contract Terms, Standards of Conduct and Complaints Handling 2 1,317,377 1,317,3792
2015 December E.ON Missed Deadlines 2 6,999,998 7,000,000
2015 December Economy Energy Mis-selling 1 249,999 250,000
2015 November Utilita Energy Transfer Blocking 1 559,999 560,000
2015 May E.ON Tariff rules 1 7,749,999 7,750,000
2015 April Spark Energy Transfers, Billing and Complaints Handling 1 249,999 250,000
2015 March SSE Transmission Constraints 0 100,000 100,000
2015 March Intergen Missed Deadlines 3 10,999,997 11,000,000
2015 March Drax Missed Deadlines 5,000,000 23,000,000 28,000,000
2015 March British Gas Missed Deadlines 1 10,599,999 10,600,000
2015 March British Gas Missed Deadlines 1 499,999 500,000
2015 March ScottishPower Missed Deadlines 2 2,399,998 2,400,000
2015 March SSE Missed Deadlines 9 1,749,991 1,750,000
2015 March GDF Suez Missed Deadlines 2 449,998 450,000
2014 October EDF Complaints Handling 1 3,000,000 3,000,001
2014 July SSE Network Connections 0 4,600,000 4,600,000
2014 July UKPN Network Connections 0 3,400,000 3,400,000
2014 July British Gas Mis-selling 0 1,000,000

1,000,000

2014 July Scottish Power Tariff rules 1 750,000 750,001
2014 July E.ON Mis-selling 1 12,000,000 12,000,001
2014 May  SSE Network Connections 0 750,000 750,000
2014 June Npower Misreporting 125,000 959,900 1,084,900
2014 May British Gas Business Switching Practices 0 1,650,000 1,650,000
2014 May British Gas Switching Practices 800,000 3,200,000 4,000,000
2014 February Npower Mis-selling 1 3,500,000 3,500,001
2013 December Scottish Power Mis-selling 1 8,500,000 8,500,001
2013 December Npower Customer Service 0 1,000,000 1,000,000
2013 August  E.ON Misreporting 500,000 2,500,000 3,000,000
2013 June British Gas Incorrect Billing 0 10,000,000 10,000,000
2013 May SSE Mis-selling 10,500,000 0 10,500,000
2012 November E.ON Incorrect Billing 0 1,700,000 1,700,000
2012 October Opus Energy Ltd Misreporting 125,000 359,500 484,500
2012 October Wales and West Utilities Ltd Misreporting 375,000 0 375,000
2012 May EDF Mis-selling 1 4,500,000 4,500,001
2012 February National Grid Gas Emergency Standards 4,300,000 0 4,300,000
2012 February Northern Gas Networks Ltd Emergency Standards 900,000 0 900,000
2012 January Npower Complaints Handling 2,000,000 0 2,000,000
2012 January British Gas Complaints Handling 2,500,000 0 2,500,000
2011 November British Gas Business Misreporting 1,000,000 3,438,000 4,438,000
2011 August EDF Consumer Protection 0 200,000 200,000
2011 May National Grid Gas Misreporting 8,000,000 0 8,000,000
2011 April Electricity North West Network Connections 100,000 0 100,000
2011 April Central Networks Network Connections 400,000 0 400,000
2011 April SHE Power Distribution Network Connections 500,000 0 500,000
2010 August National Grid Competition Act 1998 15,000,000 0 15,000,000
2010 June EDF Complaints Handling 0 200,000 200,000

1Before imposing a penalty we are required to give 'notice'. This notice allows for representations or objections to be made within a period of not less than 21 days. We update the information on this page once that period has elapsed and any decision to impose a penalty has been confirmed by a decision notice.

2This is an updated figure following a review of the compensation payments by BES. Consequently, this figure is different to the figure stated in the Penalty Notice.