We have appointed E.ON Next to take on the 6,000 domestic customers and 9,000 non-domestic customers of Hub Energy, which is ceasing to trade.
This appointment will take effect on 13 August 2021, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Your supply
Hub Energy customers will be transferred to a new contract with E.ON Next from 13 August 2021. E.ON Next will then contact all customers to explain what happens next.
If you haven't heard from them within a few days, please get in contact using the details below.
Our advice is not to switch immediately, but wait until E.ON Next has been in touch with you. They will contact you with personalised information about your tariff.
Your account will be fully set up with them in the coming weeks. E.ON Next will contact you at this point to confirm once this has happened.
If customers wish to change their tariff or switch supplier, they should ask to be switched to another E.ON Next tariff, or shop around. You won’t be charged any exit fees. Waiting for them to contact you will be the smoothest way for any credit balances domestic customers had with Hub Energy honoured by E.ON Next.
E.ON Next will honour domestic and non-domestic customers’ credit balances for both current and past domestic customers of Hub Energy who are owed money.
E.ON Next will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on debt or credit on your account. The review process may take a several weeks as E.ON Next needs to receive and review records from Hub Energy. When calculating your credit balance, they will deduct any unbilled charges for your supply by Hub Energy.
If you have switched and owed Hub Energy money, including if you were paying this money back, the administrators or E.ON Next will be in contact with you to discuss repayment arrangements.
Payments through direct debit
You don’t need to cancel your direct debit, but can if you wish to. E.ON Next will be in touch with you about whether your existing direct debit will remain in place, or whether they will set up a new direct debit .
You don't need to worry if you’ve already cancelled your direct debit. E.ON Next will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with Hub Energy.
Smart meters
Complaints and contacts
E.ON Next is not required to take on any unresolved complaints relating to Hub Energy.
However, if you believe your complaint is still ongoing, once E.ON Next contact you, please discuss with them how the issue can be resolved.
If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.
Enquiries
E.ON Next will contact Hub Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the E.ON Next customer contact team.
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
