Warm Home Discount (WHD) scheme

The Warm Home Discount (WHD) scheme has three different elements: the Core Group, Broader Group and Industry Initiatives. BEIS coordinates the Core Group, while we administer the Broader Group and Industry Initiatives.

Under the scheme, medium and larger energy suppliers support people who are living in fuel poverty or a fuel poverty risk group. Some smaller suppliers also voluntarily participate in part of the scheme.   

The Department for Business, Energy and Industrial Strategy (BEIS) is responsible for WHD policy and legislation. Ofgem’s role is to administer certain elements of the scheme.

Scheme overview

The WHD scheme has three different elements: the Core Group, Broader Group and Industry Initiatives. BEIS coordinates the Core Group, while we administer the Broader Group and Industry Initiatives.

Energy suppliers with over 250,000 domestic customers are required to participate in the Core Group and Broader Group elements of the scheme. These suppliers are called compulsory suppliers. From scheme year 9, energy suppliers with over 200,000 domestic customers are required to participate in the Core Group element of the scheme only. These suppliers are known as compulsory small suppliers. Voluntary suppliers also only take part in the Core Group.

Core Group: a £140 rebate for fuel-poor pensioners

The Core Group assists less well-off pensioners, through a direct rebate of £140 to their electricity or gas account. You are eligible for the rebate if you receive Pension Credit Guarantee Credit. The Department for Work and Pensions works with participating suppliers to identify those who receive Pension Credit among their customers.  Most eligible Core Group customers are identified in this way and automatically receive their rebate.

If you buy your energy from a participating supplier and believe you were eligible for a rebate which you have not received, contact your supplier.

Broader Group: a £140 rebate to fuel-poor customers

Obligated suppliers must provide rebates to a wider group of customers who are in or at risk of fuel poverty. They have some discretion to vary the eligibility criteria to address their specific customer base, however the support must be directed at those in or at risk of fuel poverty.

The mandatory criteria and guidelines are set out in the Warm Home Discount (WHD) guidance for suppliers.

Support under the Broader Group element of the scheme is generally delivered on a first come, first served basis, with customers of participating suppliers applying directly for support.  Most obligated suppliers open their applications over the summer and aim to pay out the rebates over the winter.

Industry Initiatives: indirect help to fuel-poor customers

The Industry Initiative element of the scheme allows suppliers to help fuel-poor customers through third parties. Depending on the obligated supplier’s programme and third party provider, it can include advice on energy saving, and help with reducing energy debts.

Not all obligated suppliers will have Industry Initiatives as they can meet their obligations under the WHD through Core and Broader Group rebates alone.

Further information

If you think that you might be eligible for support under the scheme, you can find information on how to apply for Warm Home Discount (WHD) at the .gov.uk website, or by contacting your energy supplier. This website also lists all participating suppliers. 

There are answers to some common questions on our FAQ pages.

You can read more about our administration of the scheme in our guidance: Warm Home Discount (WHD) guidance for suppliers. Direct any questions on how the Broader Group and Industry Initiative elements operate to Ofgem’s Operational Team at whd@ofgem.gov.uk.

Information for suppliers on the price caps that apply to Warm Home Discount customers on standard variable and default tariffs, can be found on our Energy price caps industry page.

Any questions on the scheme as a whole, and on the Core Group, should be directed to BEIS at warmhomediscount@beis.gov.uk.

Green Homes Grant

The Green Homes Grant (GHG) is a government grant in England to assist homeowners with energy-efficient and low-carbon heating home improvements. This is not administered by Ofgem, but measures under this grant may interact with our existing schemes. For further information on eligibility and how to apply, please visit the guidance published by the Department for Business, Energy and Industrial Strategy. The Simple Energy Advice website also provides information on the scheme.

Please note, measures cannot be funded by both the GHG and the Warm Home Discount (WHD) Industry Initiatives.

Supporting documents

WHD Guidance for suppliers

BEIS Warm Home Discount consultation response

WHD Annual Report: Scheme Year 7 (2017/18)

Publications and updates

  • Published: 30th Jun 2016
  • News and blogs
  • 0 Associated documents
The Department of Energy and Climate Change have published the response to their Warm Home Discount (WHD) 2016/17 consultation.

  • Published: 26th Apr 2016
  • Consultations and responses
  • 1 Associated documents
Read Ofgem E-Serve's response to DECC's Warm Home Discount Scheme 2016/17 consultation.

  • Published: 30th Mar 2015
  • Guidance
  • 2 Associated documents
On 12 January 2015 the government introduced The Warm Home Discount (Miscellaneous Amendments) Regulations 2015, which subsequently came into force on 11 March 2015.

  • Published: 26th Jan 2015
  • Closed: 23rd Feb 2015
  • Consultations and responses
  • 1 Associated documents
This is a draft for comment on areas of WHD where we will be exercising some degree of discretion in our administration, or the Regulations have changed.

  • Published: 12th Nov 2014
  • Consultations and responses
  • 1 Associated documents
This letter and its associated annex comprise Ofgem’s consultation response to “Warm Home Discount: extension to 2015/16”.

  • Published: 5th Nov 2014
  • Reports and plans
  • 1 Associated documents
Report produced by independent research agency OPM for Ofgem on the impact of some of the indirect support the WHD provides.

  • Published: 31st Oct 2014
  • Open letters and correspondence
  • 0 Associated documents
Report details how much suppliers have provided in rebates.

  • Published: 2nd Oct 2014
  • Consultations and responses
  • 1 Associated documents
This letter is our response to the request for information on the uptake of the schemes by park home residents, and details some of the challenges they face in accessing the schemes. In particular, the focus of our response is on questions 25 and 26.

  • Published: 29th Jul 2014
  • Guidance
  • 6 Associated documents
This document provides guidance on how Ofgem will perform its duties under the Warm Home Discount (WHD) scheme,

  • Published: 8th Apr 2014
  • Guidance
  • 2 Associated documents
Purpose This document describes our proposed amendments to the existing guidance to suppliers the ‘Warm Home Discount: Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers (version 2)’.  Proposed Changes

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