What are you looking for?
If you have a question and you can’t find an answer in our essential guide or just need to speak to someone, our enquiries team will be happy to help.
You can contact us by either email or phone:
Phone: 0300 003 0744
Our phone lines are open:
- Monday: 9:30am - 4:30pm
- Tuesday: 9:30am - 4:30pm
- Wednesday: 9:30am -12:30pm
- Thursday: 9:30am - 4:30pm
- Friday: 9:30am - 4:00pm
You’ll be given a reference number when you create an application for the scheme, please have this ready when you get in touch.
What to do if something goes wrong
For further advice about the DRHI or to find out who to contact if things go wrong, visit our consumer advice page.
We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.
We want you to be happy with the services you receive. If you are unhappy , you may want to make a complaint. Find out how to complain about Ofgem.
Request a review
If we’ve made a decision for the Domestic Renewable Heat Incentive (DRHI) that you think is incorrect (for example, rejecting an application, revoking a previously approved application, imposing a sanction) you can request a review. You have 28 days from receiving our decision to request a review. Visit our review page for further information about this process.
If we overturn a decision to reject an application for accreditation or MMSP registration, the date from which payments are owed to you will be the date of your initial application.
This library contains links to all publications related to the Domestic Renewable Heat Incentive (DRHI). The default setting lists all items published this year, but you can select earlier years and filter by a specific information type using the fields at the top of the table. To keep your selection, right-click on a result of interest and open in a new tab.
Public Reports and Data
As part of our duties in administering the Domestic Renewable Heat Incentive (DRHI), Ofgem compiles and publishes public statistics and reports.
Our reports are updated regularly and cover the following scheme information:
- The total number of renewable heating systems approved
- The total number of new renewable heating systems approved
- The total number of different types of renewable heating systems approved
- The total number of heating systems approved for Registered Social Landlords
- The amount of Domestic RHI payments made under each tariff
- The total number of current Metering and Monitoring Service Package (MMSP) registrations approved
A list of scheme publications available for viewing and download can be found below. You can also view our range of publicly available data since the start of the scheme.