Applicant support centre

If you have a question when applying or once you’ve joined the scheme, our applicant support centre is a good first point of contact. You can email us at domesticrhi@ofgem.gov.uk.

Non-compliance or fraud

We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.

Use the tabs below to find out who to contact for different types of queries:

Enquiries

For all general queries about the Domestic RHI contact:

If you live in England or Wales:

Simple Energy Advice

Call 0800 444 202 to speak to a trained advisor, or visit the Simple Energy Advice website.

If you live in Scotland:

Home Energy Scotland

Complaints about installations and sales

Who to contact if things go wrong with:

  1. the installation of your renewable heating technology
  2. the sale or contract for your renewable heating technology
  3. the operation of your renewable heating technology
  4. your Energy Performance Certificate

DRHI useful links