What we do
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
We work directly with businesses and other organisations in the energy sector to try and prevent harm to consumers before it happens, and to deliver credible deterrence across the range of our functions.
We may carry out investigations into the activities of businesses we believe may have breached one or more conditions of their licence or other relevant requirements. This applies to a wide range of businesses based on the licences we administer - you can see details of these licences and sectors in our information on licences and licence conditions.
You can see details of our ongoing supplier compliance and enforcement activity, including individual decisions, in the supplier compliance and enforcement section.
Finally, you can see details of any compliance activity in relation to wholesale market integrity in the REMIT compliance and enforcement section.
Fines and Payments
The chart below shows the total fines and redress payments since 2010.
This graph details the financial penalties that we have imposed on energy companies since 2010. These include fines (penalties which are directly paid to the Treasury) and redress payments (where we come to an arrangement with a company to take action that will directly benefit consumers), such as such as the Energy Industry Voluntary Redress Scheme.