Switching Programme

It is vital that energy consumers can easily, and with confidence, switch their energy supplier. Switching strengthens competition in the energy market, which in turn benefits consumers.

The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors and costs, which are often borne by consumers. 

Through the Switching Programme we are taking steps to radically transform current switching arrangements, and deliver faster, more reliable switching for consumers.

Our scope and approach

For full details of our scope and approach to the programme, see our:

You can access all consultations and decisions related to the programme, along with documents from ad hoc workshops, in the publications and updates section below.

Programme Products

The links below provide access to the approved E2E products that form Design Baseline 3 for the new switching arrangements. 

These products are informed by our Blueprint Phase policy papers. For a full list of the policy papers, please select 'show' on the drop down menu below.

Have a query?

Some responses to frequently asked questions can be found here.

If you have questions about the development of the new switching arrangements which are not covered above, please get in touch. 

If you would like to raise a change request, please see our change management page.

How we will engage

For regular updates and programme information of recent and upcoming activity, please subscribe to our monthly newsletter by emailing us at switching.programme@ofgem.gov.uk

We will publish regular updates and outputs from our each of our working groups.

If you want to attend or would like further information about the issues being discussed at any of these meetings, please get in touch.

Enactment Phase governance

The governance requirements for the programme are different for the different phases. During the Enactment phase, governance will undergo a staged transition towards the proposed DBT phase governance structure. The intention is that the higher-level decision making bodies, such as the SRO, advised by Programme Board and the SPDG will continue, with a membership and Terms of Reference refresh.

Our proposed governance structure is illustrated on page 85 of the Switching Programme Outline Business Case and Blueprint phase decision. Ofgem is currently in the process of finalising the Terms of Reference refresh, which we intend to publish shortly.

High Level Plan

For details of major programme deliverables and timeframes, see the High Level Plan.

Draft Design, Build and Test Plan

For details of the design, build and test phase, see the draft DBT Plan.  

Design principles

To guide our assessment of the options being developed for the new switching arrangements, we’ve developed design principles.

Archive: Blueprint and DLS Phase

 

The Blueprint and DLS Phases were used to establish the policy, and define the design and delivery requirements, that will underpin the new switching arrangements. We have provided the key document and programme information from these phases below: please note these link do not provide the latest Programme position or versions of Programme documents (these can be found above, under Programme Scope). 

Blueprint and DLS Phase Scope

Stakeholder Engagement - Archive

In May 2016 Ofgem modified the Data Communications Company (DCC) licence to set out new obligations for DCC’s role in the Switching Programme. This requires DCC to contribute to the design of the Central Switching Service providing a platform for fast and reliable switching and to procure the Relevant Service Capability that will underpin the new arrangements. We are proposing to further modify DCC’s licence to set out its role during DBT and early years of live operations.

The Switching Programme is now in the Enactment phase and DCC will be commencing the procurement of services. An initial pre-qualification stage will be used to shortlist applicants to receive an Invitation to Tender (ITT) for the services being procured. A selection (pre-qualification) questionnaire (PQQ) will be published late June.

Find out more about upcoming procurement opportunities.

Or email: contact.switching@smartdcc.co.uk

Publications and updates

  • Published: 8th Jun 2016
  • Agendas, minutes and presentations
  • 1 Associated documents
This document presents the current schedule of working group topics and meeting dates.

  • Published: 8th Jun 2016
  • Reports and plans
  • 1 Associated documents
This is the programme plan through to the publication of the request for information within the blueprint phase.

  • Published: 8th Jun 2016
  • Guidance
  • 3 Associated documents
Submit a query regarding our Switching Programme using the template below, and see a log of all submitted queries.

  • Published: 8th Jun 2016
  • Guidance
  • 1 Associated documents
This document outlines the programme governance and working groups membership during the blueprint phase.

  • Published: 17th May 2016
  • Decisions
  • 4 Associated documents
We are publishing our decision to modify the DCC licence to give it new obligations and set out the funding arrangements for its role in the Switching Programme.

  • Published: 7th Dec 2015
  • Agendas, minutes and presentations
  • 1 Associated documents
On 23 November 2015, the first Senior Stakeholder event for Ofgem's Switching Programme took place. Read about the commitments and draft terms of reference that came out of the meeting.

  • Published: 17th Nov 2015
  • Decisions
  • 6 Associated documents
This letter launches the Switching Significant Code Review (SCR). It also invites expressions of interest from industry parties to contribute to the Switching Programme.

  • Published: 17th Nov 2015
  • Decisions
  • 2 Associated documents
We have published a second version of a Target Operating Model (TOM) to support Ofgem’s Switching Programme.

  • Published: 27th Jul 2015
  • Agendas, minutes and presentations
  • 2 Associated documents
COSEG 10, held in July 2015, was the final COSEG meeting, and concluded discussions begun at COSEG 9. This publication is the material presented at the session.

  • Published: 27th Jul 2015
  • Agendas, minutes and presentations
  • 2 Associated documents
COSEG 9, held in June 2015, discussed the responses received to the Next Day Switching Target Operational Model consultation. These publications are the materials presented and the minutes from the session.

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