Price Cap – Decision on the true-up process for COVID-19 costs


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Supply and Retail Market

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In 2022, we consulted on our approach to determine the additional debt-related costs resulting from COVID-19, and whether we should include an additional one-off adjustment allowance in the default tariff cap to true up our initial February 2021 estimate of these costs.

This document sets out our decision to include an adjustment allowance from cap period 10a (April 2023 – June 2023) to true up the additional debt-related costs from the COVID-19 pandemic for credit customers. This one-off COVID-19 true-up allowance will be included in the default tariff cap for 12 months.