Utility Point customers: Your questions on new supplier EDF

Guidance

Publication date

Industry sector

Supply and Retail Market

We have appointed EDF to take on the 220,000 domestic customers of Utility Point, which is ceasing to trade.

This appointment will take effect on 18 September 2021, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Smart meters

Government and social schemes

 

Complaints and contacts

Enquiries

EDF will contact Utility Point customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the EDF customer contact team.

Website: edfenergy.com/upfaqs

Phone: 0333 009 7120

Utility Point’s administrators

We will publish contact details here when these are available.

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:

Citizens Advice if you are based in England and Wales

Advice Direct Scotland if you are based in Scotland:

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.