Open letter – Guidance on suppliers’ rights and obligations in the case of gas or electricity theft
Correspondence and other
- Publication date
- Industry sector
- Supply and Retail Market
This letter provides guidance on: (i) the rights, obligations and relevant considerations for suppliers who are considering disconnecting premises following the detection of energy theft; and (ii) the ways in which suppliers may offer new contractual terms to customers suspected of energy theft in order to mitigate the additional credit risk posed by such customers.