Ofgem information for energy licensees on coronavirus (COVID-19) response - 30 June update


Publication date

Industry sector

  • Distribution Network
  • Offshore Transmission Network
  • Supply and Retail Market
  • Transmission Network
  • Generation and Wholesale Market

Scheme name

  • CCL
  • Domestic RHI
  • ECO
  • FIT
  • GER
  • Non-Domestic RHI
  • REGO
  • RO
  • SEG
  • WHD

Page history

  • First published: 30 June 2020
  • Last updated: 5 October 2020
  1. Our priorities

    Our priority is to protect consumers, especially vulnerable people, and to deliver a net-zero economy at the lowest cost. This involves ensuring consumers continue to benefit from a secure and efficient energy system.


    We have worked quickly and cooperatively with industry in our response to coronavirus (COVID-19), including reprioritising our forward work programme in April 2020 to allow the industry to focus on their critical operations to keep consumers and staff safe.


    We said we would update on our expectations for industry at the end of June 2020, as we move to managing the next phase of COVID-19. This page outlines these updated expectations, including our current forward work programme priorities. We will publish updated information on our work programme priorities from October 2020 soon.


    We continue to closely monitor the impact of COVID-19 on the industry’s ability to meet its obligations and to engage with us on important regulatory reforms to protect consumers and drive forward decarbonisation. Informed by industry engagement, we have now set out our updated regulatory expectations of suppliers, networks and the electricity system operator. We will continue to be pragmatic in our response to unpredictable and changing circumstances.

    We recognise that the industry is likely to need to rely on different working practices for some time. We will take this into account in our industry engagement over the coming months. We have limited our consultations to those that best protect consumers interests, sequencing them alongside other industry activities during the period. Wherever necessary, we will look to extend response time to give stakeholders time to engage.

    We will continue to update this page.

  2. Regulatory implications by sector

    The following is a non-exhaustive summary of key regulatory implications, including relating to some industry programmes.

    We expect licensees to prioritise customer and staff safety and will be pragmatic in our approach to compliance during this period. Licensees should not be afraid to do the right thing for their customers.

    Jump to:

    Retail energy markets

    Wholesale energy markets

    Energy systems & networks

    Government environmental & social programmes

    Cross-cutting activities

  3. Resources