Ofgem has appointed Scottish Power to take on supplying Tonik Energy Ltd’s 130,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
Scottish Power is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing and former domestic customers of Tonik, will also be honoured. Scottish Power will absorb the costs of honouring customers’ credit balances and the migration of customers.
For existing customers, energy supplies will continue as normal as they switch over to Scottish Power on Saturday 10 October 2020.
Customers of Tonik Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
Philippa Pickford, Ofgem’s director of retail, said:
“I am pleased to announce we have appointed Scottish Power for the customers of Tonik Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.
“Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
Tonik Energy customers can contact Scottish Power on email@example.com or 0800 040 7181 - the call centre will be open on 9am Monday 12 October. In an emergency situation prior to this please contact Scottish Power on this number.
Scottish Power will be in touch with customers with direct debits to explain how to set up their account.
More information for Tonik Energy customers can be found on the Ofgem website.
Notes to editors
- Tonik Energy’s customers will be supplied by Scottish Power as of Saturday 10 October 2020. Accounts will be fully set up over the coming weeks.
- Scottish Power will be in touch with customers in the coming days. Any questions customers have should be directed to: email firstname.lastname@example.org or call 0800 040 7181.
- Scottish Power will honour the credit balances of current and former domestic Tonik Energy customers.
- Current and former customers who owe money, or are in debit to Tonik Energy should wait to hear from Scottish Power or Tonik Energy’s administrators.
- Scottish Power will be in touch with customers with direct debits to explain how to set up their account.
- Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem
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