We have appointed Scottish Power to take on the 130,000 customers of Tonik Energy Ltd, which is ceasing to trade.
This appointment will take effect on Saturday 10 October 2020, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Accounts in debt or credit
Payments through direct debit
Complaints and contacts
Scottish Power will contact Tonik Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Scottish Power customer contact team.
Tonik Energy customers can contact Scottish Power on firstname.lastname@example.org or 0800 040 7181 - the call centre will be open on 9am Monday 12 October. In an emergency situation prior to this please contact Scottish Power on this number.
Tonik Energy’s administrators
Tonik’s administrators are Deloitte LLP, email: email@example.com.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 0808 223 1133 - Monday to Friday, 9am to 5pm
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.