Tonik Energy customers: Your questions on new supplier Scottish Power

Guidance

Publication date

Industry sector

Supply and Retail Market

We have appointed Scottish Power to take on the 130,000 customers of Tonik Energy Ltd, which is ceasing to trade. 

This appointment will take effect on Saturday 10 October 2020, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Smart meters

Complaints and contacts

Enquiries

Scottish Power will contact Tonik Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Scottish Power customer contact team.

Tonik Energy customers can contact Scottish Power on contactus@scottishpower.com or 0800 040 7181 - the call centre will be open on 9am Monday 12 October. In an emergency situation prior to this please contact Scottish Power on this number.

Tonik Energy’s administrators

Tonik’s administrators are Deloitte LLP, email: tonikadministration@deloitte.co.uk.

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.