Ofgem appoints EDF to take on customers of Utility Point

Press release

Publication date


Industry sector

Supply and Retail Market

Ofgem has appointed EDF to take on supplying Utility Point’s approximately 220,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

EDF is offering customers a competitive tariff. Outstanding credit balances, including money owed to both existing and former customers of Utility Point will also be honoured.

For existing Utility Point customers, energy supplies will continue as normal as they switch over to EDF on 18 September 2021. 

Customers of Utility Point will be contacted over the coming days about the changes. If customers wish to switch supplier they can shop around, but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.

Neil Lawrence, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed EDF as the new supplier for customers after Utility Point entered insolvency. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and all customer credit balances held on their accounts will be protected by EDF.

“Your energy supply will not be interrupted. EDF will be in contact with customers next week with next steps. Once transferred to EDF, customers can ask to be put onto another tariff, but should customers wish to switch, we advise waiting for the transfer from Utility Point to be completed. For answers to common questions you can read the FAQs on their website https://www.edfenergy.com/upfaqs. These will be updated frequently. For urgent queries please contact EDF directly.”

Utility Point customers can access more information at https://www.edfenergy.com/content/welcoming-utility-point-customers or by calling 0333 009 7120. In an emergency situation please use the emergency contacts listed at www.edfenergy.com

EDF will be in touch with customers with direct debits to explain how to set up their account. Customers are advised not to cancel their direct debits as EDF will aim to transfer these.

More information for Utility Point customers can be found on the Ofgem website.

Notes to editors

  • Utility Point customers will be supplied by EDF as of 18 September 2021. EDF will work with Utility Point’s administrators to set up customer accounts as soon possible. EDF will be in touch with customers in the coming days.
  • Any questions Utility Point customers have should be directed to EDF’s website: https://www.edfenergy.com/upfaqs or by calling 0333 009 7120
  • EDF will honour the credit balances of current and former customers of Utility Point.
  • Current and former customers who owe money, or are in debit to Utility Point should wait to hear from Utility Point’s administrators.
  • The new supplier will be in touch with customers with direct debits to explain how to set up their account.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem

Further information

For media, contact

Ben Tritton: 07388 851167 / ben.tritton@ofgem.gov.uk

Media out of hours mobile: 0792 882 9894 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide and our energy advice for businesses. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

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About Ofgem

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:

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  • Enabling competition and innovation, which drives down prices and results in new products and services for consumers.

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